Hello Again,
the keep is suddenly working and now i can also import my individual World Settings in Dragon Age Inquisition
I dont know what you guys did, but thanks 🙂
greetings
stoney
hello again,
i figured out, that the problem is related to my ISP. It worked at my friends house, even with my android phone over Wifi. Now at home again, the problem is back.
To be sure, i tested it my phone over Wifi at Home -> Error
after that i switched to my mobile data connection ->works just fine
maybe this helps nailing down the problem.
greetings
stoney
Connection speed is not so much the problem as latency, you could have speeds of 100Gbps and a latency of 1000 ms or more and things would time out and fail to load.
That aside, in case that isn't the problem, do you have a router and/or use a firewall? if so check for blocked ports and applications. You may need to specifically allow the Keep or Origin in your firewall. For the ports needed you will have to ask EA Support as I don't know them.
Community Admin@St0neyy Thanks for coming back with the info. Just in case we see more of these, what's your location and ISP? Have you noticed any issues with any other sites?
Is there ever an error code or is it just the text that you posted above?
Thanks again.
Hi David,
my location is Germany and my ISP is Unitymedia.
There is a specialty about Unitymedia:
They only provide a distinct IPv6 Address. In case the Target doesn't support IPv6 Addresses, they translate my Address to IPv4 on a Gateway using NAT.
Because of this solution it is possible that multiple users are using the same IPv4 address.
Sometimes this constellation causes troubles.
But at the moment there are no further Sites i know of causing troubles.
There is only the Message i posted above.
I dont know the exact wording in the English message as i translated the german message i received to english.
greetings
stoney
Hello Again,
the keep is suddenly working and now i can also import my individual World Settings in Dragon Age Inquisition
I dont know what you guys did, but thanks 🙂
greetings
stoney
