Hoping to hear back with good news.
@CYPH3RsD0M41N
This is a larger issue since it affects PS4 players too who can play DAI on a PS4 or a PS5. As the release of Dreadwolf gets closer more people will be playing DAI on PS4 and PS5 and this will be a much larger issue I fear. Obviously I want to sort this iut and Cyper's Domain wants to sort this out and enjoy our games but on the same token it could be a nightmare if it isn't fixed.
Currently it's mostly hardcore fans playing it with lots of patience and people on old systems. As a ex tech support specialist it needs a look to make sure anyone trying out these games for the first time on the PS framework can do so with ease.
I know coding can be a nightmare and there might be no quick fix so I hope you have the information you need to work on it.
The Person above me has already shared extensive screenshots, mine are no different. I have the exact same issue.
Thank u for yer time
@EA_ShepardIt's been almost a week. Still waiting on your response.
Community Manager@CYPH3RsD0M41N I have not seen one. I reached out for an update from the games team, so I am awaiting on them.
Community ManagerHey, everyone.
The keep should now be updated and issues resolved. Please clear all browser cache and history (from all times) and log back in. You may need to manually make changes to the decisions made, but the site should now be up and running again!
Cheers!
No dice, chief. Tried that on three different browsers. All cache was cleared, and all history was deleted.
Community Manager@CYPH3RsD0M41N And this happens only on the items? You can log in without issues?
It was a hassle. First time I logged in, it gave me a message saying that an error occurred.
The second time I logged in, everything looked fine until I realized that my worldstate was deleted and all my custom heroes were gone (still are).
The third time I logged in, I remade my worldstate and tried accessing the items, DLC, and accomplishments menu to attempt to unlock them again.
And yes, they all give me the same error message.
Any update on this problem?
Community Manager@CYPH3RsD0M41N The past update on this was the keep was updated and the issue was resolved. When you log in now, is the exact same thing happening, or has there been any change of any kind?
The exact same thing is still happening. The only difference now is that it no longer syncs up to my progress as it all ends up getting deleted when logging in.
Community Manager@CYPH3RsD0M41N I brought it up but with the new game being released, the keep is one of those things that are not a priority. If players are still getting an error, I need all of them to reply saying that it is an issue again.
The keep was fixed but there will always be one-off issues like this that sadly may not be resolved.
That's unfortunate. Also, whenever I log in and log out now, this screen shows up. Every time it does happen, I have to close the browser and re-open it. Otherwise, I won't be able to log in again.
Community Manager@CYPH3RsD0M41N If you are on Chrome, try the following and let me know if this works for you!
What it sounds like is some type of cached issue with the browser or the links you are viewing.
I tried doing that with both Firefox and Chrome. It did nothing.
This is what it looks like after I cleared the local storage on Chrome.
Community Manager@CYPH3RsD0M41N Ive pinged a few folks on this one but there is a lot happening with DA right now. Are you able to log in on a mobile device by chance?
When you load up Chrome, are you logged into a profile in the upper right corner or do you not log into a profile?
Honestly just looking at the photo it does look like a cache issue. That is just at first glance. We cannot log in as players and test it, so it is a situation where I can test mine 20x but not get the image you do because I don't use your browser.
I can log in on my phone just fine, however, I always end up on an error 500 page. If I refresh the page, it would load up again, but the images will still not load.
Logging in using Chrome and Firefox on desktop produces the same exact result as the images provided.
And again, the whole syncing, unlocking, etc. features don't do anything since they don't work for PlayStation players.
Did you tried Edge without any add-ons?
I tried almost every browser: Chrome, Edge, Firefox, and Opera GX. All of them have the exact same issues.
The X and world state thumbnails don't load for me as well on Firefox, but all buttons work as intended, and I know from friends that the Keep works for them too.
So this has to be a local problem.
And as @EA_Shepard I too would have thought this is a browser cache issue.
Please preform a clean boot and test the Keep in clean boot mode.
In clean boot:
- Make sure the "EABackgroundService" remains enabled under point 3 in the guide.
- Make sure your virus scanner and other security software and also Afterburner and similar software is disabled.
Already way ahead of you on that. So far, I have attempted this on three phones and two laptops, and all of them have the same issue. It's not a local thing, and it's affecting all Playstation users no matter the platform.
Unfortunately I can test this because I don't own DA on the PlayStation.
I would have assumed that the upload would just not work if there is a problem with PS accounts, and not that buttons inside the keep are missing, but it is of course a possibility.
Hello! I am also having issues with getting the Career Items from the Keep. It lets me unlock them and I synced my XBOX to the Keep, but once I play the game no download of the items show up and the items are not on my character.
Community Manager@Domenzxihin Im keeping a note of this thread a few others on the keep. Question for you! I am on Xbox as well and started a new playthrough. When you go into managing games and apps, is everything installed?
DLCs, content, etc?
Have you uninstalled and reinstalled just the content?
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