Community ManagerHey there!
Just following up to see how things are going. Are you still running into any issues? Let us know if you need any assistance.
Thanks!
Yes, I still have the same problem. I have contacted EA support several times and I think the only way to get a solution is this forum. I also contacted Playstation and they told me that it was your thing. Together they have been giving me steps but nothing works.
No one can tell me if the game that came out in 2014 is really different from the one currently sold and that is why this problem occurs and that is why I will never be able to use my progress.
Community Manager@darkpere With consoles, there wont be an updated version like a PS5 version because of the age of the game. There is a Game of The Year Edition though that has all the DLC. So the only way it would cause a conflict is if you only owned the base game, and have the GOTY edition installed.
As for the saves though, the issue there could be a couple of things. Regardless of the version, your save would say either you can or cant access based on content you own. Do if you don't own a certain DLC you cannot load the game.
However, if the save files were on an old console, and you don't have that console, those saves are gone. If they were uploaded to the PS online management (PS cloud), all you would need do is download that data from there. I recently went from PS4 to PS5, installed the game, and all saves were there due to the online storage management being active.
The last issue would be if you were simply on an entirely different account. Then you couldn't access them at all no. So if you know you are playing on the same account, I would check the online saves, and see if you can download them.
As for the different versions of the game, I would uninstall the game, go to your library, and install the one it says you own. Some have a lock, or a disc, or a PS I believe for their monthly game if you got it during the Monthly game give away they have.
I bought the GOTY Edition because it is the only one for sale on Psstore. The base game I played, almost 10 years ago, was only the base game. They hadn't released the DLC yet. I seem to remember it was monthly game by subscription, but I'm not sure. If I go to my library and look for it, it has a lock on it.
Moreover, when you download the GOTY edition, it asks you to select which version you want, and one of the two has a lock (I understand it's the same as the original), but if you enter the info it directs you to the GOTY. That's why my doubt with the versions, because it's as if they were different...being the same game. Same name, same image, same info, but the “Release date” changes.
Even when you enter the game and it creates the new save data, the name and image are exactly the same as the saves I have.
The Playstation account is the same one I have used all my life.
I have the savegames on both consoles and in the cloud.
