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darkpere's avatar
darkpere
7 months ago

[PS4] Unable to load into Dragon Age Inquisition

Hello everyone, I have on my PS4 and PS5 the DAI data and game saves from 2016. Yesterday I saw on sale in the Store the game and bought it, since when I played that year it was thanks to the PS s...
dragon age inquisition
darkpere's avatar
darkpere
7 months ago

@EA_Shepard 

I have made screenshots where you can see that it is as if there were two versions being the same game. You can see in the details, the download size and release date, and the hours played.

sorry, my ps5 is in spanish. Ig you need, i can repeat with english text.

darkpere's avatar
darkpere
7 months ago

@EA_Shepard I add three more screenshots, it didn't let me do it in the previous post.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @darkpere 

    Thank you for all the screenshots; what this comes down to are a few factors. I tested it and what I found out on mine, and from FAQs, etc, is the following:

    Why Are There Two Entries?

    1. Base Game and Special Edition/DLC Bundle:
      • One version could be the standard game, while the other might be a special edition (e.g., Game of the Year Edition) or a version bundled with DLCs.
    2. Different Platform Versions:
      • If you previously owned the PS4 version, both the PS4 and PS5 versions might appear in your library.
    3. Ownership vs. Access:
      • One version might be from a physical disc or a purchase, while the other could be from a subscription service like PlayStation Plus or EA Play.

    What Does the Lock Icon Mean?

    The lock icon indicates that you do not currently have access to that version of the game. This could be due to:

    1. Subscription Expired:
      • If you played the game through a subscription service like PlayStation Plus or EA Play, the lock will appear if your subscription has expired.
    2. Different Account Ownership:
      • If the game was purchased or redeemed by another account on the console, and you no longer have access to that account, the locked version will appear.
    3. Digital License Issue:
      • You may not own the digital license for the locked version (e.g., you own the PS4 version but not the PS5 upgrade).

    How to Resolve It

    1. Check Ownership:
      • Go to the locked version in your library and select it. You should see an option to "View in Store" to check its purchase status.
      • If it says "Purchase," you don't own that version.
    2. Verify Subscriptions:
      • Check if your PlayStation Plus or EA Play subscription is active. Renewing the subscription should unlock access if the game was obtained through these services.
    3. Check Linked Accounts:
      • If the game was purchased by another account, ensure that the primary account on the PS5 is set correctly.
    4. Install the Accessible Version:
      • If one version is installable, that’s the version you own. Focus on using that one.
    5. Contact PlayStation Support:
      • If you’re unsure about the ownership status or believe there’s an error, reach out to PlayStation Support.



    • darkpere's avatar
      darkpere
      7 months ago

      @EA_Shepard I will answer in red:

      How to Resolve It

      1. Check Ownership:
        • Go to the locked version in your library and select it. You should see an option to "View in Store" to check its purchase status.
        • If it says "Purchase," you don't own that version. I't says "play", because seems the same game. You can see in the screenshots.
      2. Verify Subscriptions:
        • Check if your PlayStation Plus or EA Play subscription is active. Renewing the subscription should unlock access if the game was obtained through these services. Check at the beggining.
      3. Check Linked Accounts:
        • If the game was purchased by another account, ensure that the primary account on the PS5 is set correctly. No, i'm only one account of PS, the same as always.
      4. Install the Accessible Version:
        • If one version is installable, that’s the version you own. Focus on using that one. I don't understand, it's only a one valid version. You can see in screenshots
      5. Contact PlayStation Support:
        • If you’re unsure about the ownership status or believe there’s an error, reach out to PlayStation Support. It's impossible. when I contact playstation, they only give the option to have “expert players” answer and every time I have to explain everything again, they keep sending me the same answer templates and no one takes me seriously.
      • EA_Shepard's avatar
        EA_Shepard
        Icon for Community Manager rankCommunity Manager
        7 months ago

        @darkpere Thank you! I love direct answers like that. Just to clarify with you, when you go to your library and the PS store, do they both show the same? One is installable, one is locked?

        To circle back to that part, that is one of the following

        Subscription download
        Disc install version
        PS Monthly game version
        Another user logged into the console.

        I am loading up my PS5 to test it, but I will ask as well and see what's up. 

        Do you currently have PS Plus active on that PSN ID?

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