@EA_Shepard I will answer in red:
How to Resolve It
Community Manager@darkpere Thank you! I love direct answers like that. Just to clarify with you, when you go to your library and the PS store, do they both show the same? One is installable, one is locked?
To circle back to that part, that is one of the following
Subscription download
Disc install version
PS Monthly game version
Another user logged into the console.
I am loading up my PS5 to test it, but I will ask as well and see what's up.
Do you currently have PS Plus active on that PSN ID?
@EA_Shepard Thanks for all the replies and for the promptness.
I am currently subscribed to PS Plus, yes.
One is installable (GOTY) and the other has locked. But the locket go to the GOTY.
When I played, it was digital, I think it was game of the month with the subscription, can't quite remember.
Community Manager@darkpere Gotcha, so if it was one of the monthly games and you have PS Plus you should be able to access it so it would be considered two different versions on the console. Its an entitlement issue not a game issue. If the save file has data from a different version of the game, it wont work unless you have that version. That, I am afraid, is on the console side, not the game side.
I am a PC player, so pardon if what I ask isn't possible on consoles....but can you just copy the save files to either a backup drive and then transfer them to the proper location for the new game, or do a direct copy from one folder to the other on the drive?? I know on PCs it could be done easily.....
@EA_Shepard So I take it from your words that, by playing a version that does not exist at the time, I will never be able to load my saved games? I don't understand it from the point of view of the players...
Yes, on PC it would have been solved days ago. You change the version of the file by hand and that's it. On consoles this kind of things are impossible.
The basic problem is that the savegames are already where they should be, both in the console storage and in the cloud.
Community ManagerSo technically, yes, you can do that on a console as well as a PC. The main issue here is two-fold
Does the save file have data on it from a different "version" of the game?
Is the downloaded version the same version as the locked version?
You can download and save files on the console to a thumb drive and get them off the console. However, being that there are two versions on the console, the save file has data on it that the downloaded version doesn't have. This could be anything from DLC, gear, special items, GOTY data, etc.
That isn't info we can see. A locked version on the console only applies to a few reasons - Disc - game version - Monthly game - EA Play sub (this gives the best version)
If you want to access the save that you cannot, you have to own or download that same locked version. That becomes an entitlement issue with the console and the PSN ID not the game or the save itself.
