This drove me nuts for quite a while too.
On PC, there is a keybind for "autorun", which is by default bound to 'G'.
Try pressing G during combat and see if it works. If it doesn't, check your keybindings to see if this is bound to something else.
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It was during the menu as well. Not just during gameplay. The keybindings were the first thing I checked. haha.
I talked to EA Help and they suggested I do a UO trace which was pretty bad. They thought maybe it was a bad download? Anyway, I downloaded directly (instead of through my router) and it seems to have worked? I'm going to play a bit more before I definitely call it a solution though.
