Forum Discussion

EA Staff (Retired)

Re: Connecting XboxOne with EA/Origins account for Dragon Age Inquisition

I think the key to solving this problem would be to find out login details to your EA account, which might already be connected with your Xbox and use them to log into DA Keep 🤔

Unfortunately, console players can sometimes accidentally create another EA account to link with their console ID and often are not even aware of it. My suggestion would be to launch DAI on your Xbox and try to access multiplayer - you need an EA account for it. See if the game will ask you to provide login details or you'll be logged in automatically.

If you were auto logged-in, chances are that you have 2 EA accounts and you're trying to use the one, which is not connected to your Xbox, to access DA Keep. If you have a problem with establishing correct login details for EA Keep, I suggest getting in touch with our live support. They have access to our database and if you give them your Xbox gamertag, they will be able to confirm if there's any EA account connected with it and provide more information after verification 🙂

Let me know how it's going!

/Ataashi

4 Replies

Svrah3
8 years ago
Thank you thank you, that’s very helpful. I’ll look into it and see what I can do. If all else fails I’ll see if they’d do that for me. I’ll keep ya posted 🙂
Svrah3
8 years ago
Thank you Ataashi,
"Unfortunately, console players can sometimes accidentally create another EA account to link with their console ID and often are not even aware of it. My suggestion would be to launch DAI on your Xbox and try to access multiplayer - you need an EA account for it. See if the game will ask you to provide login details or you'll be logged in automatically."-Ataashi, this is exactly the case.
My main EA/ Origin wouldn't connect to my XboxOne. It's doing the same thing for my brother, we weren't aware of an old EA acc we've had it was linking to. Problem solved<3 tytyty
EA_Ataashi
EA Staff (Retired)
8 years ago
@Svrah3

Yaaay! I'm glad that I could help 🥳

Let me know if you need any further help. And most importantly... enjoy the game! 🙂

/Ataashi
ryanq214
4 years ago
@EA_Ataashi Man, you have no idea how much you just helped me out. I'm trying to play DAI for the first time ever, just played the first games for the first time too.

Had problems importing wold state, mistakenly thought it loaded my custome state then I found out otherwise a few hours in. Tried so long to get it to work.
After seeing your reply I found that was the issue. SOMEHOW I have two EA accounts and on my computer I was logging into a different one (auto login) than on my xbox

You're a lifesaver