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Hero+

Re: Crashing on Startup

@Blazerdragoon Do you have AVG installed on your computer? There is an issue currently with AVG, having started in the past few days. See this thread. If you do have AVG, you can try:

Adding an exception for DAI (instructions here).

Temporarily disabling AVG protection (right click AVG in the system tray, choose 'temporarily disable AVG protection'.
Uninstalling AVG and using a different program.

Also, Razer software has been known to conflict with the game. If you've had the game running with no issue previously, this is unlikely to be an issue for you.

3 Replies

sawyer95
10 years ago
heres my hastebin http://hastebin.com/vasegopuja.tex

im having the exact same problem, startup black screen crash no error page
Leora85
Hero+
10 years ago
@sawyer95 Do you use AVG? If so, try temporarily disabling AVG protection by right clicking it in the system tray and selecting 'temporarily disable AVG protection', see if that helps. If not, we'll need the full dxdiag, as yours cuts off partway through the display devices section (which is pretty near the beginning of the report, so there's a whole lot missing). 😉
sawyer95
10 years ago
http://hastebin.com/lujuyinube.tex
@Leora85 wrote:
@sawyer95 Do you use AVG? If so, try temporarily disabling AVG protection by right clicking it in the system tray and selecting 'temporarily disable AVG protection', see if that helps. If not, we'll need the full dxdiag, as yours cuts off partway through the display devices section (which is pretty near the beginning of the report, so there's a whole lot missing). 😉
if anyone is having this problem, add Origin and steam to your exceptions folder, especially AVG users, i got it working by making the origin folder an exception
i say again add origin and steam to your anti-virus softwares exception folder if this problem occurs