Re: DA:I won't launch in EA app

Hi all

I recently reinstalled Inquisition after being inspired by playing Veilguard. I previously played using Origin, and had to upgrade to the EA App. However, when I first launched an error regarding syncing cloud saves popped up. Since then the game doesn't start. When I click on launch a "Launching the game" pop up appears, I get a spinning blue wheel then get dumped back to the EA App.

So far I have--

Spoken to EA Support and followed all their steps, and they suggested I post here. So far I've-

- Reinstalled the game and the EA App multiple times

- Scanned for errors as per other topics

- Tried clean boot without success

- Tried the clean uninstall of EA App with Revo uninstaller

Still am unable to start the game. Anybody have any thoughts?

@srehman 

I merged your post into one thread.

Please create a DxDiag in text file format and post it with your next reply. You can do that with the "Choose file" button at the bottom right corner of the reply window. 

Done and attached. Thank you!

@srehman 

There are no DA specific errors in your DxDiag.

Did the game started at the first time as you got the sync error? 

No, it threw up an error and then returned to the EA App. Since then, it shows the launching dialog then returns to the App.

@srehman 

Lets see if the game starts at all. 

• Press the Windows key and "R" at the same time.
• In the new Window, type or copy and paste "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) > Press ENTER
• Look if there are any "DragonAgeInquisition.exe.Xxxx.dmp" files in the "..Local\CrashDumps" folder.
• Zip 2 - 3 "DragonAgeInquisition.exe.Xxxx.dmp"  files together and upload them at a free file hosting service like Dropbox or Onedrive.
• Post the link here.

If there aren't any dump files of DAO:

• Press the Windows key > Write: Command Prompt > Right click on "Command Prompt" in the search results > Run as administrator.
• Copy and paste reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD into the prompt Window > Press ENTER.
• Play the game until it crashes.
• After the game crashes, let all Windows crash dialogues finish.
• Press the Windows key and "R" at the same time. > Type "%LOCALAPPDATA%\CrashDumps" (Without the quotation marks) into the new window > Press ENTER.
• Zip 2 - 3 "DragonAgeInquisition.exe.Xxxx.dmp" files together and upload them at file hosting service like Dropbox or you can use the Onedrive "public" folder.
• Post the link here.
  
  
  If you want to undo the automatic dump creation, use the command below in a elevated command prompt (As in point 1) reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f

So for the first part, there are no Crash dumps of any Dragon Age game. Secondly, it's not Dragon Age: Origins that's not starting, it's Dragon Age: Inquisition.

Thank you for your help. As I noted, the game doesn't even start so I can't play it at all.

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@srehman wrote:

Secondly, it's not Dragon Age: Origins that's not starting, it's Dragon Age: Inquisition.

---

Sorry about that, I edited the post above accordingly.

Set the system to get automatic crash dumps so we know for sure if the game crashes or just don't starts.

No crash dump files after the above steps.

@srehman 

Then there is little to go by and all we can do is standard troubleshooting.

• Follow this manual to the letter to cleanly uninstall all NVIDIA driver components.
• Install the graphics driver > Go online.
• Test.

If that don' helps:

Create a new Windows user account  (Administrator) don't use local special characters, use only characters from the ASCII table

• Reboot > Log in to the new user account.
• Test.