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Anonymous's avatar
Anonymous
11 years ago
Approved

Re: DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

Well that's embarassing.  My problem was an incredibly easy fix.

Whenever I first have problems with a game I update drivers, which is why I, you know, assumed my drivers were up to date.  I update them by going into device manager and right clicking and selecting Update Drivers.  Which has worked before (Tomb Raider did the same crash to desktop immediately thing, which turned out to be an out of date audio driver of all things, which was fixed using this update method).  Well, shockingly, using Windows to update drivers, even manually like that, not the most reliable.  After fiddling around with some settings in the Nvidia control panel, I got an error telling me my drivers were out of date and exactly which version I needed at minimum to play the game.  Download those from geforce.com directly (and download their program to auto update drivers independently of Windows) and voila, functioning game.  A few cut scenes are a little laggy here and there, and the load screens take forever (I'm talking a full minute or longer) but the game play itself functions just fine so far.  I didn't play past the prologue, so maybe issues will crop up if I play for longer periods, but so far so good.

So the moral of the story is never trust Windows.  I'm assuming most people here know better than I do how to properly update drivers (y'all seem way more tech savvy than I am in general).  But just in case anyone else updates the same way I was doing prior to this...yeah, check with the manufacturer directly.  I was a good 20+ versions out of date. 

8 Replies

  • lduchek's avatar
    lduchek
    11 years ago

    Getting error while playing Dragon Age Inquisition:

    DirectX function "GetDevice Removed Reason" failed with
    DXGI_ERROR_DEVICE_HUNG (The application's device failed due to badly formed commands sent by the application. This is an dedign-time issue that should be investigated and fixed. "). GPU:"NVIDIA GeForce GTX770", Driver: 34752

    This error causes the application to crash to the desktop and freezes my entire system. I need to restart Windows 8.1 and then restart the Dragon Age: Inquisition game. Error happens in same place in the application - when I am at the War Table in Skyhold. It often occurs, but not always. Usually after 2 or 3 restarts and switching around the quests I am trying to select, I can usually finish.

  • Have an nVidia GTX770/2GB card.  I hadn't encountered any DX-related issues until the ver. 347.52 driver.

    Started having CtD with DX-error messages on a regular basis.

    Rolled back to ver. 347.25 and problems went away.  😕mileyvery-happy:

  • lduchek's avatar
    lduchek
    11 years ago

    @ThandalNLyman wrote:

    Have an nVidia GTX770/2GB card.  I hadn't encountered any DX-related issues until the ver. 347.52 driver.

    Started having CtD with DX-error messages on a regular basis.

    Rolled back to ver. 347.25 and problems went away.  😕mileyvery-happy:


    I appreciate the reply and I'm sure it would work for me too, but I'm not the most tech savy person and I don't know how to get back to the prior driver. I did also leave an error report with NVIDIA so hopefully BioWare and NVIDIA will get together and solve the problem. Yes, I'm an optimist. 😕mileyfrustrated: :

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    I am getting the error message a lot since I updated video drivers to 347.52. Nvidia geforce GTX 760 here. Will try to rollback. If you want to rollback you need to go to Nvidia's website and download the driver 347.25 not 347.52 here: Nvidia drivers download

  • lduchek's avatar
    lduchek
    11 years ago

    @Mattly99 wrote:

    I am getting the error message a lot since I updated video drivers to 347.52. Nvidia geforce GTX 760 here. Will try to rollback. If you want to rollback you need to go to Nvidia's website and download the driver 347.25 not 347.52 here: Nvidia drivers download


    Thanks for the help. I started a new game and now it is happening a lot. It took me four tries to get through character creation. The one thing I have noticed is that it is only occurring in cut scenes. I can explore and kill with no problem.

  • For NVIDIA users, did you try creating a profile for DAI under the NVIDIA control panel "Manage 3D Settings" and setting "power management mode" to performance.  Whats' worked for everyone I know, including me is this and setting Post Processing Quality to medium, Post Processing Aliasing to low.  And for the only friend I have using intel CPU also running game in full window mode.  Were all using Windows 7 Home Premium 64bit with display driver 344.75 or higher.

    So, to clearify,

    1. Required - Change Post Processing Quality=medium, Post Processing Aliasing=low
    2. Optional - Create 3D profile for DAI and change Power Management Mode=Performance
    3. Optional - Run in Full Window Mode
  • lduchek's avatar
    lduchek
    11 years ago

    @wimpmiester wrote:

    For NVIDIA users, did you try creating a profile for DAI under the NVIDIA control panel "Manage 3D Settings" and setting "power management mode" to performance.  Whats' worked for everyone I know, including me is this and setting Post Processing Quality to medium, Post Processing Aliasing to low.  And for the only friend I have using intel CPU also running game in full window mode.  Were all using Windows 7 Home Premium 64bit with display driver 344.75 or higher.

    So, to clearify,

    1. Required - Change Post Processing Quality=medium, Post Processing Aliasing=low
    2. Optional - Create 3D profile for DAI and change Power Management Mode=Performance
    3. Optional - Run in Full Window Mode

    The game worked fine on the 347.25 driver version. My problem is not with the 3D settings or power management. My problem is the 347.52 video driver upgrade. When I rolled the driver back to the 347.25 version, everything worked perfectly. I have a high performance video card (dual GTX770s) and I see no reason to set my video quality lower just because the latest driver release has a problem. NVIDIA and BioWare just need to adress the issue. Until then, I'll run the driver that works.

  • Hello i have the same problem : Directx function ''GetDeviceRemovedReason'' failed with DXGI_ERROR_DEVICE_HUNG.

    GPU : Radeon (TM) HD6770 M

    Driver : 8.17.0010.1070 5/7/2011

    Windows 7 (x64)

    RAM : 8 GB

    Directx : 11

    Intel(R) core(TM) i7-2670QM CPU @ 2.20 GHz   2.20 GHz

    When i started to play this game, this is not happening to me. However, as the game progressed, it began to occur more regularly...

    What do you think is the cause?

    What should i do?

    Thank you very much for the help.

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