Im actually working my way up the support chain. I was moved to T2 lasnight. Working with a Shane there currently... I can post the troubleshooting steps Ive done so far with them... might help...
They even had me create a new admin account and run the program as that account... no joy. I suggest getting ahold of the chat support after doing all this and letting themm know what you have done. Who knows, maybe one of us can get a fix for the rest of us.....
- Please do unplug all USB devices (aside from the mouse and keyboard) and try the game again.
- Disable the Origin In-Game Overlay (IGO):
- From the Origin menu, select “Application Settings”.
- Select the “In Game” tab.
- Uncheck “Enable Origin In Game” .
You may re-enable it at a later time by pressing SHIFT+F1 in-game.
- Update the game (if possible).
- Do a repair install by going in to My Games in Origin, right-click the game image then select "Repair Install."
- Update your system:
- Update your Operating System
- Download and install the latest DirectX Redistributable.
- Download and install the latest version of the .NET Framework.
- Update your video card drivers.
- Run the game as administrator:
- For Windows 7
Right-click the game executable or shortcut and select "Run as administrator".
If prompted, enter username and password for the administrator.
- Check Windows compatibility with the game. You can do this by right clicking on the game shortcut, select Properties and then select Compatibility tab.
- Set up a gaming profile :
http://help.ea.com/en/article/setting-up-a-graphics-card-gaming-profile/
- Temporarily disable UAC (User Account Control):
- Hold down the Windows key and press R. (This will open the Run dialogue.)
- Type "msconfig" and press Enter.
- In System Configuration, select the Tools tab.
- Select "Change UAC Settings" and click the Launch button.
- Pull the level to the down position "Never notify" and click the OK button.
- Restart when prompted.
- Kindly refer to this link below for instructions on how to reactivate UAC after this troubleshooting (step 6) is complete: http://windows.microsoft.com/en-us/windows7/turn-user-account-control-on-or-off
- You may try the game afterwards
- Once done and still not working, please perform a clean boot. Kindly refer to this help link for instructions on how to do so: https://help.ea.com/article/how-to-clean-boot-your-pc
- You may try the game afterwards again
