This response was recently marked by EA as spam, a most ludicrous and audacious deception if ever there was one. It makes them look bad so they decide to delete it? This post was in response to another topic regarding the "Oops, an error has occurred" problem on the Dragon Age Keep site and the disappearance of the golden nug, etc. There is nothing resembling spam in this post and I'm incredulous to have had it deleted for no reason whatsoever. I am screenshotting this, by the way.
My original post:
I am having the same problems. The "Oops, an error has occurred" message and the disappearance of the golden nug on my PlayStation 4 version of the game. There is one playthrough where the nug appears, however, when I try to use it I get the message that the synchronization attempt failed because I am not connected to the Dragon Age servers, which is false, because I most certainly AM connected.
I have contacted EA customer service support twice regarding the matter to no avail and while I am relieved to find that the problem is not on my end I am annoyed and disheartened to see that EA is not proving up to the task of maintaining their servers. This is why you do not tie basic functions of a game to an internet account - it's silly. When I buy a console game, I shouldn't need to be synced with an online account to get the previous data from past playthroughs. Inquisition doesn't even allow you to keep your previous levels and items earned, it just carries over armor and weapons schematics, and for THAT it requires you to be synced with an internet account? It's absurd. It's nonsensical. Like other single player RPGs it should just read the data of my previous saves and react accordingly, as so many other games do.
I get that EA likes playing around with the internet, but there is such a thing as being needlessly complicated. There is no reason for this, no purpose. I should not need a constant internet connection to access the basic features of a single player console game, for anything other than an mmo, in fact. Once the game is downloaded that should be the end of the matter. While the internet may be needed for things like DLC, it should NOT be necessary to carry information from previous playthroughs, it should NOT be necessary to access basic functions of the game. I cannot stress this enough. Come now, EA, get your act together.
With all that said I would just like to point out that the customer service representatives themselves were very kind and eager to help. I've naught but good to say about THEM. My condemnation is reserved for EA itself, for the ones calling the shots and designing these redundant, unnecessarily complicated functions - the ones responsible for this whole debacle. It is not the fault of their customer service, I must stress this again, who really tried very hard to help me.
