Forum Discussion

Hero+

Re: Dragon Age Origins crashes after the Harrowing

@SuperVegeta1987 wrote:

Wow so what you're saying is unless I get another graphics card, I won't be able to play DAO?

Not quite. I think you might be able to with a fresh driver installation, but I can't be sure.

@SuperVegeta1987 wrote:

in Device Manager it says driver was last updated this January.

The important part is that it's a clean driver installation, meaning all of the files are removed from your PC entirely before you reinstall it. This is common troubleshoot step for driver related problems.

I believe the driver at the bottom of this page is the latest compatible with your graphics hardware: https://www.intel.com/content/www/us/en/support/products/212683/graphics/processor-graphics/intel-uhd-graphics-family/intel-uhd-graphics-730.html

Download that, follow the clean driver installation instructions I posted before, and hopefully that will help.

It's possible that this won't fix your problem, but it's worth a try.

Update: This reply was marked as the solution, so I'll include a followup that I posted further down this thread that might be helpful to some players:

Since the crash concerns a DirectX system file, it might help to try a Windows file repair.

Instructions here: https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-...

You can follow this up with a game repair. Here are the steps to do that:

If you have the game in the EA app, right click the game in your library and look for the repair option.

If you have the game on Steam, right click the game in your Steam library, go to properties, go to local files, then click 'verify integrity of game files'.

This will cause the client to scan your files and redownload corrupt or missing files.

If you have the game installed traditionally from a disc, try instead to reinstall the game.

5 Replies

SuperVegeta1987
1 year ago
Wow that worked! I installed that driver you recommended. I botched the clean driver installation and only realized later that I didn't do it right when it started uninstalling the old driver. But installing that driver and restarting my PC helped. I can play DAO again! Thank you so very much!!!
Fred_vdp
Hero+
1 year ago
I'm glad it worked out. Have fun!
SuperVegeta1987
1 year ago
I spoke too soon. It hung right at the next scene. Oh well, I guess I will just have to wait until I can buy a compatible graphics card. But thanks anyway 🙂
Fred_vdp
Hero+
1 year ago
That's unfortunate. If you ever need advice buying compatible hardware, feel free to ask.
Fred_vdp
Hero+
1 year ago
Hi, @SuperVegeta1987 !

I just want to update real quick with one other thing you could try. Since the crash concerns a DirectX system file, it might help to try a Windows file repair.

Instructions here: https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca

You can follow this up with a game repair. Here are the steps to do that:

If you have the game in the EA app, right click the game in your library and look for the repair option.

If you have the game on Steam, right click the game in your Steam library, go to properties, go to local files, then click 'verify integrity of game files'.

This will cause the client to scan your files and redownload corrupt or missing files.

If you have the game installed traditionally from a disc, try instead to reinstall the game.