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New Rookie

Re: Dragon Age Origins invalid license missing dll error code(s)

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Invalid License. Reason code=Missing DLL:[NxCharacter.dll] Error:0x7E.
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 13,04,23 20,00
Summarize your bug Everytime I launch the game I get the error Invalid License. Reason code=Missing DLL:[NxCharacter.dll] Error:0x7E. Which is weird as I do own the game.. The game is installed.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? no idea
What happens when the bug occurs? I just get an exit button
What do you expect to see? A game that launches

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I have linked the error message I get whenever I try and launch my game.

(Cm Edit - updated title to match game)

12 Replies

EA_Shepard
Community Manager
2 years ago
@mishnara Check out the following link here. There are a few fixes for this one listed there. This error is typically a missing update that the game needs from another program and not a game issue specifically.
hollowghost37
New Rookie
2 years ago
The > physx > redist arent located in my __installer folder.
I've updated all drivers and game drivers.. still getting the same error
EA_Shepard
Community Manager
2 years ago
@mishnara You can do a fresh install here Install/Repair your VC++ files for the game (Microsoft VC++ Link)

Or installing a new game to the same location would ultimately update them as well.
hollowghost37
New Rookie
2 years ago
Still doesn't work I'm afraid.
getting the same error still.
EA_Shepard
Community Manager
2 years ago
@mishnara Can you take a look at this link, go to the DA section and see if installing the patch helps with this error?
Catali7
2 years ago
@EA_Shepard i'm having the same problem. I've done everything you suggested, and then some, including updating Physx as recommended by other posters. I purchased this game yesterday and have not been able to get it to run at all. Not only that, but one of my DLC refuses to download. I tried the various fixes for that, as well, but to no avail. Any other suggestions?
EA_Shepard
Community Manager
2 years ago
@Catali7 Is this for DA as well? Are you getting the same invalid license error?
Catali7
2 years ago
@EA_Shepard Yup. DA origins. Same invalid license error. I've done everything recommended in the links you shared, but no change. I hope EA fixes this. I've already started a refund on the game, though, but thanks for your help.
EA_Shepard
Community Manager
2 years ago
@Catali7 When was your game purchased? Was it recent, or was it from back in the day?
Catali7
2 years ago
@EA_Shepard I bought it two days ago.
EA_Shepard
Community Manager
2 years ago
@Catali7 Okay, have you set up a case with live support yet? This is an issue being tracked but with purchases made after release and not recently. Had you ever played on that PC, or through EA Play at all before the purchase?
Catali7
2 years ago
@EA_Shepard No, I'm waiting for my refund to be processed. And yes, this is my gaming PC. I play other games through the EA app, but I do not have EA play nor have I ever had EA play.