Hey Everyone,
If you have not already tried, you should be able to access the keep again. If not clear all browser history and cache and you should be able to log in after that.
Its still not working now 15/7/23
Community Manager@andypurden Hey, so that error is a tricky one. There aren't honestly that many ways to fix it because the site itself has very little support. There are ways you can try to fix it on your end but ultimately it just ends up resolving itself.
Change your password
Change your email
Clear all cache and history from the browsers
Sign into a new browser on a new device on a completely different internet connection
Delete Windows Temp Files
Optional Registry clean-up
Hello @EA_Shepard,
I am curretnly having the exact same issue as the one mentionned by @andypurden.
I just tried every steps you mentionned in your post in this thread from 30 minutes ago and it still does not work.
I tried login in from different devices and I still have the issue.
A friend of mine tried (though he thinks it was working for him several monthes ago) and it does not work for him either.
It seems to be a 'generalish' issue since more than 1/2 people are currently affected.
Could you look into it or escalate this bug internally ?
If you need any additional info don't hesitate to ask.
Thanks a lot for your help.
[EDIT] That seems to be a server issue since my firefox console gives me some 500 http error on some of your api lines.
Regard,
Paanreis.
I have tried all of that and still can't access the keep.
Same on my side. I even tried to use new created account and still gives same results. Are you escalating it somewhere for a fix...?
Community Manager@Rumbyify I got the same error. I will report it but keep in mind with the age of the site, there is very limited support so it may not be looked into right away.
