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Re: [PC] DA:O crashes almost immediately after loading

@Mason_Scott92 Thank you for uploading that file. I took a look at the one and right off the bat, the file shows the following errors:

1. APPCRASH with daorigins.exe: This indicates the game "Dragon Age: Origins" has crashed. The fault module is dxilconv.dll, which is a DirectX file.

This is related to your GPU drivers and DirectX drivers

2. RADAR_PRE_LEAK_WOW64 with daorigins.exe: This is a memory leak warning, which is related to your GPU drivers

3. APPCRASH with utweb.exe: This is the μTorrent Web client. The faulting module is ntdll.dll, which is a Microsoft Windows file. This program has a lot of viruses because it is a torrent. You don't know what files are actually being downloaded and sadly beyond our help because it is a torrent.

4. CLR20r3: This is an error with the .NET Framework,

You have multiple issues going on here with Windows, possible viruses, and missing DLL files. Along with some GPU issues, the following are the best places to start. You may have performed some but they are still showing as issues.

Run the System File Checker tool
Check for Windows
Check for GPU updates - If you use Nvidia drivers, do a fresh install option. This deletes and downloads fresh drivers while removing old ones.
Windows troubleshooting tools
Guide for Troubleshooting Graphics issues
Install/Repair your VC++ files for the game (Microsoft VC++ Link)

Delete Windows Temp Files

First, make sure you close as many programs as you can
Press the Windows key + R, go into the file explorer
Type in %temp%, and hit Enter
Delete everything it allows you to delete
Reboot the PC

Optional Registry clean-up

install CCleaner (it's free) from here
Run Registry cleaner
Click review selected issues
Do you want to back up? No
Click Fix all selected issues

5 Replies

Mason_Scott92
2 years ago
thanks I will give all this a try and see what happens
EA_Shepard
Community Manager
2 years ago
Hi @Mason_Scott92, No worries at all!
Mason_Scott92
2 years ago
unfortunately no luck. game loads, I can make my character, but as soon as i get as far as controlling my characters movements, it crashes.
Elena_Chase
Rising Adventurer
2 years ago
@Mason_Scott92 Hi,

I'm gonna build on the issues @EA_Shepard noticed in the dxdiag.

First of I seem to recall an issue where you need to install the directx version specific to the game, that might be part of the issue with the missing dll thing.
For that, the easiest way is to access the game's folder then go to "_installer" folder then "directx" folder then "redist" folder. Here you should find plenty of files. Find the "DXSETUP.exe" and simply launch it. It'll install the needed files

DAO is known for its memory leaks issues. You should be able to find a 4GB patch out there to patch the game's exe. Nexusmod has a file for the Steam version for example (dunno if it'd work for EA App but don't see why not maybe look through).
Though those trouble usually manifest with infinite loading and/or a crash when loading between maps from what I know
EA_Shepard
Community Manager
2 years ago
@Elena_Chase wrote:
@Mason_Scott92 Hi,

I'm gonna build on the issues @EA_Shepard noticed in the dxdiag.

First of I seem to recall an issue where you need to install the directx version specific to the game, that might be part of the issue with the missing dll thing.
For that, the easiest way is to access the game's folder then go to "_installer" folder then "directx" folder then "redist" folder. Here you should find plenty of files. Find the "DXSETUP.exe" and simply launch it. It'll install the needed files

DAO is known for its memory leaks issues. You should be able to find a 4GB patch out there to patch the game's exe. Nexusmod has a file for the Steam version for example (dunno if it'd work for EA App but don't see why not maybe look through).
Though those trouble usually manifest with infinite loading and/or a crash when loading between maps from what I know

@Mason_Scott92 I would update or reinstall the above. The games ran off very different updates back then and don't always play nice with the newer versions of DirectX or .NET etc.