So I went into console management - and found that the PS4 had actually only downloaded half the game (now why it's taking so long - I don't know; it has been 3 days..) - once I was on that page, it says it's downloading (and a decent rate - about 1gig every minute) - so hopefully when that his 100% the game will be fixed.
Not sure why it said it's installed when it's not; but hey...
Im in the same situation you are my game still think that its installing can't load old game files can't skip cutscense how did you fix your issues?
Actually just as I said above: I went into the system storage and looked to see the status of the Dragon Age - it showed it had only installed 26 gig of 41 gig total. So I left my PS4 on a few hours and let it fully install.
If you're not sure where the system storage is - you have to go into the PS4 settings (profile; storage; time - they're all under one of the options) - then go do to storage managment (or console management - I don't remember what it's called - but all games you have on your system will be listed) - find dragon age - get details and you'll see it say '28.44g of 41.5g' (or such) - once it's completely done, it'll say 'complete' (If I remember right).
I'm not sure sitting on the main screen helped any - and I know being in game did not. So that's why I sat on that screen and waiting until it was done - and I've not had any problems since.
