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Wolfbanefurcas's avatar
2 years ago
Solved

Server Offline no access to owned Dlc

EA server offline cant acess any of the dlc i own the game trough steam

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @Wolfbanefurcas Ahh okay, so that means that the version you have applies in Steam isn't the version you should have from that purchase. On Steam, the Ultimate Edition includes all the downloads as one file.

    If you have already performed a reinstall of the game, you would need to reach out to Steam. They have to look at your entitlements. I downloaded it yesterday, and when I load the game, that is the screen I get when I click on new game. 

    It seems that your account isn't recognizing you own the right version or the right version you intended wasn't purchased. They have to check that out with you.

    We can only see the EA app side. Steam is a bit out of our hands.

9 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Wolfbanefurcas Servers are not offline. That message is hard coded into the game and cannot be removed.

    Which game are we trying to play with what DLC?

  • dragon age origins cant get my dlc on steam use to sign in and it was all registered

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Wolfbanefurcas Can you provide more detail on why you can't? 

    Is it not downloading?

    Is it not showing up at all?

    Does the EA app show it in Manage-Add-ons?

    If you have the Ultimate Edition in Steam which most do at this point, the following install with the download.

    All Nine Content Packs

    • The Stone Prisoner
    • Warden's Keep
    • Return to Ostagar
    • Feastday Gifts
    • The Darkspawn Chronicles
    • Feastday Pranks
    • Leliana's Song
    • The Golems of Amgarrak
    • Witch Hunt
  • its not showing up at all it also does not appear on my ea app ive cleared the cash on both steam and the ea app i do have the Ultimate Edition  but no access to dlc mentioned or awakening

     

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Wolfbanefurcas Gotcha. The DLC not in the EA app is a known issue being looked into. That won't matter if you have the content in Steam. I just installed the Ultimate Edition on Steam and when I launch it, I get the option to play Origins or Awakening.

    Do you get this option when you launch the game?

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Wolfbanefurcas Ahh okay, so that means that the version you have applies in Steam isn't the version you should have from that purchase. On Steam, the Ultimate Edition includes all the downloads as one file.

    If you have already performed a reinstall of the game, you would need to reach out to Steam. They have to look at your entitlements. I downloaded it yesterday, and when I load the game, that is the screen I get when I click on new game. 

    It seems that your account isn't recognizing you own the right version or the right version you intended wasn't purchased. They have to check that out with you.

    We can only see the EA app side. Steam is a bit out of our hands.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey, @Wolfbanefurcas 

    I wanted to follow up on this thread to see if you continue having issues with the game!


    Cheers!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey, @Wolfbanefurcas This thread has been around for a bit, and it's time to wrap it up. We'll be locking it down and marking it as resolved.

    If you encounter any new issues or have more to report, please start a new thread or join an existing one so we can keep track of everything properly.

    Thanks, and happy gaming!

    Cheers!

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