OKAY--so this is a known bug and this is the answer I received from EA when I contacted them via chat. For anyone else having this problem... I've pasted the chat here...This is the official answer:
I hate to be the bearer of bad news but what you are currently experiencing is a known issue. Let me take time to assure you though that our Studio is aware of this and has been working non stop to fix this.
As much as I would love to, I wont be able to resolve this for you as this needs to be fixed on a developmental level. For the meantime, I will suggest to wait for the fix, as it is expected to get released anytime soon. Further announcements will be made so stay tuned at Help EA and EA Social sites.
I am not sure if the update they'll do will require you guys to download it, or will be an update just on our server side. I am not able to confirm or deny that yet.
Yes, it would be for all platform.
I don't want to give you false expectation because we won't be able tell you exact time and or ETA but our team will fix this issue as soon as possible.
So essentially..... the solution is to wait.