Forum Discussion
Can you go to C:\Users\user\Documents\BioWare\Dragon Age\Characters and see how many characters you have listed?
Can you move the character folder to the desktop?
Verify the files again
Launch the game - create a mock character
see how far it gets before crashing
- EA_Shepard2 years ago
Community Manager
@xFacinhAx That could be a part of the issue too. It is possible that the game is trying to load a save it cant recognize. There is only one way to test that one.
- 2 years ago@EA_Shepard everything thats software , asde operational sys, stays on a second hd. i was playing the game few months back.
- EA_Shepard2 years ago
Community Manager
@xFacinhAx I tested this last night and could not get it to crash after creating almost all characters with a quick setup.
Took a look at your system as well. The first thing I would do is update your Intel drivers as they are very out of date - Check for GPU updates
I also see that the game is crashing quite a bit in your error report. Past that there isn't much saying why, At that point, you start fresh.
Uninstall the game first
Remove the save folder to the desktop
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
I would also take a look at Steam's troubleshooting steps. From what it sounds like is either the game downloaded a corrupt file, or the save file itself, when created.