Forum Discussion

13 years ago

Solved

Steam version of DA:O - Unable to access your online profile storage. The account information provided may be invalid.

Just purchased recently, started playing a bit. I wanted to check the online profile, and it's empty. I've put an exception in the firewall that allows full access for DAOrigins.exe, so there shoul...

Anonymous
13 years ago
I had this exact same issue so I asked Jessie Reid from BioWare what the issue is and this is the response he gave me:
"Hi, you have the problem with your profile name being too long because of playing DA2 first. I can't fix that issue so you'll have to talk to EA Support to get a shorter dragonage persona name."

I don't think I played DA2 first IMO but it could be the problem. So we need shorter persona names?

And yes, I have a Social account. Same name.

EA_Spectre

Community Admin

13 years ago

Hi regack,

What are you trying to do when you get this error message?

SirEyeball

13 years ago

I have the same exact problem.

My characters, Screenshots and achievements are not uploaded to my online profile. I have as the OP made sure the firewall sees the game as an exeption and even given the game priority internet. I have had the game over a week now and I have had friends visiting my page so that is not the issue.

Profile Not Found

The requested player does not have any Dragon Age data uploaded.

I get this everytime I try to see what is uploaded or even just go to my game/ Dragon Age ultimate on the webpage. In the game it says I have 50 out of fifty items stored so I can store nothing else but as long as I cant manage the items as they don't show I will never be able to do so.

When I press the online Profile in the game it takes me directly to the logged in profile page so that is not the issue either.

The only thing I can see as to being the issue is that it is a Steam folder so it is not installed at the same path as a retail game That might be the cause other than that I dont know?

Edit When I then try to manually upload a picture taken in game using the upload program on the profile page I get the same for every picture as the OP when trying to install the pictures.

Edit 2 Problem is solved for me I can Upload just fine now I don't know how I am sorry to say