Forum Discussion

13 years ago

Solved

Steam version of DA:O - Unable to access your online profile storage. The account information provided may be invalid.

Just purchased recently, started playing a bit. I wanted to check the online profile, and it's empty. I've put an exception in the firewall that allows full access for DAOrigins.exe, so there shoul...

Anonymous
13 years ago
I had this exact same issue so I asked Jessie Reid from BioWare what the issue is and this is the response he gave me:
"Hi, you have the problem with your profile name being too long because of playing DA2 first. I can't fix that issue so you'll have to talk to EA Support to get a shorter dragonage persona name."

I don't think I played DA2 first IMO but it could be the problem. So we need shorter persona names?

And yes, I have a Social account. Same name.

Regack

13 years ago

I guess I should have checked back sooner.

I get this error when trying to upload a screenshot. ("Unable to access your online profile storage. The account information provided may be invalid.")

I tried to upload the screenshot, because the characters weren't syncing to the site, so I thought trying to force an update might reveal something. I see an achievement has made it though, but nothing else.

If I click the online profile option, it takes me to the profile page, but it says

"Profile Not Found, the requested player does not have any Dragon Age data uploaded."

I recently found another thread that seemed to indicate that possibly the problem could be that I played Dragon Age 2 before starting Origins, and that there might be something about creating another persona?

Anonymous

13 years ago

I have the same problem and I hadn't play Dragon Age 2

EA_Spectre
Community Admin
13 years ago
Did you create your account on the BioWare Social Network?
- Regack
  13 years ago
  I have a BSN account, not sure about the person above me.
  - Anonymous
    13 years ago
    I had this exact same issue so I asked Jessie Reid from BioWare what the issue is and this is the response he gave me:
    "Hi, you have the problem with your profile name being too long because of playing DA2 first. I can't fix that issue so you'll have to talk to EA Support to get a shorter dragonage persona name."
    
    I don't think I played DA2 first IMO but it could be the problem. So we need shorter persona names?
    
    And yes, I have a Social account. Same name.
- Myrana
  12 years ago
  Same issue here with screen shots. I have a BSN account too, also when trying to upload a character via thecharacter editor (for the ring) same issue. It uploads my achivements without issue though.