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Regack's avatar
Regack
13 years ago
Solved

Steam version of DA:O - Unable to access your online profile storage. The account information provided may be invalid.

Just purchased recently, started playing a bit.  I wanted to check the online profile, and it's empty. I've put an exception in the firewall that allows full access for DAOrigins.exe, so there shoul...
  • Anonymous's avatar
    Anonymous
    13 years ago

    I had this exact same issue so I asked Jessie Reid from BioWare what the issue is and this is the response he gave me:

    "Hi, you have the problem with your profile name being too long because of playing DA2 first. I can't fix that issue so you'll have to talk to EA Support to get a shorter dragonage persona name."

     

    I don't think I played DA2 first IMO but it could be the problem. So we need shorter persona names?

     

    And yes, I have a Social account. Same name.

EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
13 years ago

Did you create your account on the BioWare Social Network?

Regack's avatar
Regack
13 years ago

I have a BSN account, not sure about the person above me.

  • Anonymous's avatar
    Anonymous
    13 years ago

    I had this exact same issue so I asked Jessie Reid from BioWare what the issue is and this is the response he gave me:

    "Hi, you have the problem with your profile name being too long because of playing DA2 first. I can't fix that issue so you'll have to talk to EA Support to get a shorter dragonage persona name."

     

    I don't think I played DA2 first IMO but it could be the problem. So we need shorter persona names?

     

    And yes, I have a Social account. Same name.

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