Forum Discussion

13 years ago

Solved

Steam version of DA:O - Unable to access your online profile storage. The account information provided may be invalid.

Just purchased recently, started playing a bit. I wanted to check the online profile, and it's empty. I've put an exception in the firewall that allows full access for DAOrigins.exe, so there shoul...

Anonymous
13 years ago
I had this exact same issue so I asked Jessie Reid from BioWare what the issue is and this is the response he gave me:
"Hi, you have the problem with your profile name being too long because of playing DA2 first. I can't fix that issue so you'll have to talk to EA Support to get a shorter dragonage persona name."

I don't think I played DA2 first IMO but it could be the problem. So we need shorter persona names?

And yes, I have a Social account. Same name.

Regack

13 years ago

I have a BSN account, not sure about the person above me.

Anonymous

13 years ago

I had this exact same issue so I asked Jessie Reid from BioWare what the issue is and this is the response he gave me:

"Hi, you have the problem with your profile name being too long because of playing DA2 first. I can't fix that issue so you'll have to talk to EA Support to get a shorter dragonage persona name."

I don't think I played DA2 first IMO but it could be the problem. So we need shorter persona names?

And yes, I have a Social account. Same name.