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Socks_Sandals60
Seasoned Novice
11 days ago

Trying to unlink old ea account from my xbox account

Ok so Dragon Age Keep is now working but I cant link my new EA account to my Xbox account because my old EA account is still linked and they wont let you link more than one EA account.

The problem is I cant remove the old link because the email used is several years old and I dont have access to it anymore plus even if I could I dont know the password (which I cant reset due to no longer having access) so im kind of stuck.

Is there anyway for me to get EA to remove the old link or can I remove the link via my xbox/microsoft account?

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hey there. We can't help with account related issues over the EA Forums. Try contacting an advisor to see if they can help. Instructions for opening cases can be found here. Thanks!

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to unlink old ea account from my xbox account","id":"message:12103847","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:5490831"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:dragon-age-franchise-discussion-en"},"conversation":{"__ref":"Conversation:conversation:12103847"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12103847"},"body":"

Ok so Dragon Age Keep is now working but I cant link my new EA account to my Xbox account because my old EA account is still linked and they wont let you link more than one EA account.

The problem is I cant remove the old link because the email used is several years old and I dont have access to it anymore plus even if I could I dont know the password (which I cant reset due to no longer having access) so im kind of stuck.

Is there anyway for me to get EA to remove the old link or can I remove the link via my xbox/microsoft account?

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Ok so Dragon Age Keep is now working but I cant link my new EA account to my Xbox account because my old EA account is still linked and they wont let you link more than one EA account.

The problem is I cant remove the old link because the email used is several years old and I dont have access to it anymore plus even if I could I dont know the password (which I cant reset due to no longer having access) so im kind of stuck.

Is there anyway for me to get EA to remove the old link or can I remove the link via my xbox/microsoft account?

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Trying to unlink old ea account from my xbox account","moderationData":{"__ref":"ModerationData:moderation_data:12105993"},"body":"

Hey there. We can't help with account related issues over the EA Forums. Try contacting an advisor to see if they can help. Instructions for opening cases can be found here. Thanks!

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