Forum Discussion

Anonymous

8 years ago

Unable to continue playing due to 'missing' dlc [PS4]

So.. I recently re-installed the DA:I's GOTY version (from disc) and everything went smoothly, but then the game stated that it's "UNABLE TO LOAD SAVE DATA AS REQUIRED DOWNLOADABLE CONTENT IS MISSING...

dragon age inquisition

EA_Ataashi

EA Staff (Retired)

8 years ago

@Maeljin

It would probably solve your issue but I don't want you to spend extra money on them again if there might be a different solution available 😉

Try this link - it should allow you to send them an email inquiry.

If you want to get a phone number to their support, remember to change the region in the bottom left corner of the page, then choose: PlayStation 4 Help -> PlayStation Store and transactions -> Voucher codes -> Redeeming a voucher. At the bottom of the page you should see the call option, if it's available in your region.

/Ataashi

Anonymous

7 years ago

Oh hey so sorry, I thought I replied to this age ago, but long story short:
didn't get a hold of ps4 staff via email or otherwise (they just didn't reply to any of my messages; timezone issues I imagine) nor did things suddenly start working as I continued to play. But then in, April I think, the dlc bundle was on sale, so I just went ahead and bought it again.

So in other words, the issue wasn't solved, but nevertheless, case's closed now.

EA_Ataashi
EA Staff (Retired)
7 years ago
I'm sorry that you had to purchase the DLC again to make it work @Maeljin ☹️

Thanks for coming back to us and sharing the rest of the story.

/Ataashi