This isn't a place for the impatient. AHQ offers no guarantees. Familiarize yourself with the rules in the ToS, linked from every page of the website. The player community at Answer HQ has exactly the same access to make contact with EA as you have. This site is for peer to peer self-help, it is not a conjoined twin to the EA Help Center at all.
Official Tech support is on Help Center, not in here. A newer duplicate message isn't a better version of unwanted impatience, either. Contact link: https://help.ea.com/