Forum Discussion
@MissMajoraHearts you should have some error code when you get this message.
There are a couple of things that could prevent you playing: the antivirus, the firewall, missing redistributables, the UAC can still be enabled and you are not in the administrator on your PC. Worst case scenario, the Windows may be the problem
Both antivirus and firewall can be either disabled. Antivirus can be set to exclude the game's installation folder from monitoring and scan. The firewall can be set to allow the game to access the internet. The redistributables can be installed (when you install the game you should see a small window at some point with certain redistributables (Visual C++ redist, DirectX, .Net Framework and so on). You need to check the boxes, so the game would install them. The UAC can be disabled.
A dxdiag file would also help to identify the possible problems.