Why does it work for you? I’ve tried that step for step and then boom back tot he dashboard again. Absolutely frustrating that there’s no fix
Community Manager@allman80 @Lukeizdaman Sadly there aren't going to be any planned updates for this title unless something big were to happen. This is more localized than a game-wide issue.
Which steps worked for you? Even for a moment before the crash?
Is the entire game crashing to the dashboard?
Do you get any type of error or does it just completely shut down?
This problem happened to me today with my Xbox series S. I downloaded Inquisition over a week ago and I was loving the game! I went to play it this morning and it got as far as the EA screen and then it just kicked me back to my home screen. SO frustrating! I uninstalled/reinstalled multiple times, I did a factory reset, installed it on my Xbox One and then did most of the fixes that many of you posted for us to try but nothing worked. I would like to completely delete the game from my Xbox and just start over again but, of course, you can't do that on the "S", ugh! I guess if I want to keep playing it I will have to buy it again on my Playstation. Just stinks that there isn't a solution that works on Xbox. I just wanted to say thank you to all of you that posted possible solutions. Even though they didn't work for me I greatly appreciate the kindness.
Community ManagerHey, @LunaNaso
I get it is super frustrating for sure. I am trying to reproduce it and I cannot. If you get to the first EA load screen and then it crashes, that isn't a save issue or a corrupted Keep import. That is something else.
A couple of questions for you.
Do you have a Game Pass subscription? If so, do you have Ultimate? I want to see if you can do a cloud stream from a PC.
Do you happen to have access to another Xbox you can download the game and test it?
When you did a reset, did you do a factory or basic reset that keeps all games and apps?
Do you happen to have another Xbox account, or can someone else log in and launch the game after a fresh install?
What it sounds like is there is still a corrupted file on the console that either your Xbox account or the game is trying to sync up.
Hi, EA_Shepard Community Manager,
Yes, the problem originally occurred on my Xbox Series S so I downloaded the game to my Xbox One and the problem still occurred. I do have Xbox Ultimate and I tried it on my PC and the problem happened there as well. I ended up going to my Playstation and buying the game, again, through and I'm able to play it on my Playstation.
On my Xbox Series S I did a total factory re-set but kept my apps and games but I did uninstalled ALL of my games on my own, but that didn't work.
I don't have another Xbox account, but I supposed I could try something like that. That's a good idea. I'll give it a try!
Thanks so much for the suggestion!
The entire game crashes, no error, just completely shuts down. It just started out of the blue as well a couple days ago after playing smoothly beforehand. I was just with Xbox support for 2 hours trying literally every fix they could think of and nothing worked on their end and they ultimately told me to contact ea support. Sounds like nothing will be done though. It also sound like its only happening on series s and x consoles.
Community ManagerHey, @Lukeizdaman
I have both, and I just did a fresh install of the game with no crashes.
I would ask the same of you as above. We can confirm it is not the actual game but something trying to sync. Typically if it is the game causing it, depending on how it was downloaded, it could be corrupting during the download phase. Ive tested it on an S and X without being able to repro it.
What I am thinking is, it may come down to not just a reet of the console, but clearing all saved data and games from the Xbox settings.
Although I am testing it again right now to see if I can get it to crash on both of my consoles.
I tried removing the save data of all my games last night when I was with xbox support and the crash still happened after the fact. It 100% seems like it's trying to sync data up and something makes it crash during that process.
