Community ManagerHey, @LunaNaso
I get it is super frustrating for sure. I am trying to reproduce it and I cannot. If you get to the first EA load screen and then it crashes, that isn't a save issue or a corrupted Keep import. That is something else.
A couple of questions for you.
Do you have a Game Pass subscription? If so, do you have Ultimate? I want to see if you can do a cloud stream from a PC.
Do you happen to have access to another Xbox you can download the game and test it?
When you did a reset, did you do a factory or basic reset that keeps all games and apps?
Do you happen to have another Xbox account, or can someone else log in and launch the game after a fresh install?
What it sounds like is there is still a corrupted file on the console that either your Xbox account or the game is trying to sync up.
Hi, EA_Shepard Community Manager,
Yes, the problem originally occurred on my Xbox Series S so I downloaded the game to my Xbox One and the problem still occurred. I do have Xbox Ultimate and I tried it on my PC and the problem happened there as well. I ended up going to my Playstation and buying the game, again, through and I'm able to play it on my Playstation.
On my Xbox Series S I did a total factory re-set but kept my apps and games but I did uninstalled ALL of my games on my own, but that didn't work.
I don't have another Xbox account, but I supposed I could try something like that. That's a good idea. I'll give it a try!
Thanks so much for the suggestion!
If you want EA Shepard to see your post you need to tag him with @EA_Shepard .
Community Manager@LunaNaso @Lukeizdaman It happened to me again. The team has been alerted to it.
Once I get word, I will post again and let everyone know.
Cheers!
I'm experiencing the same issue. On as Xbox 1, a Series S, and also on cloud gaming. I've tried the cloud gaming on multiple accounts as well as deleting my save entirely. (The second account I tried with had never even played the game). Starting offline allows the game to launch. I was able to initiate a transfer of my save from 360 but as soon as it was trying to load the game it crashed again.
I started the game a few days ago and it was working fine at first, but then last night it started crashing immediately on launch. I uninstalled and am currently installing the disc version (I was previously playing a digital copy since it is on EA play) to see if that makes a difference.
