Forum Discussion
Hi, EA_Shepard Community Manager,
Yes, the problem originally occurred on my Xbox Series S so I downloaded the game to my Xbox One and the problem still occurred. I do have Xbox Ultimate and I tried it on my PC and the problem happened there as well. I ended up going to my Playstation and buying the game, again, through and I'm able to play it on my Playstation.
On my Xbox Series S I did a total factory re-set but kept my apps and games but I did uninstalled ALL of my games on my own, but that didn't work.
I don't have another Xbox account, but I supposed I could try something like that. That's a good idea. I'll give it a try!
Thanks so much for the suggestion!
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- EA_Shepard2 years ago
Community Manager
@LunaNaso @Lukeizdaman It happened to me again. The team has been alerted to it.
Once I get word, I will post again and let everyone know.
Cheers!
- 2 years ago
I'm experiencing the same issue. On as Xbox 1, a Series S, and also on cloud gaming. I've tried the cloud gaming on multiple accounts as well as deleting my save entirely. (The second account I tried with had never even played the game). Starting offline allows the game to launch. I was able to initiate a transfer of my save from 360 but as soon as it was trying to load the game it crashed again.
I started the game a few days ago and it was working fine at first, but then last night it started crashing immediately on launch. I uninstalled and am currently installing the disc version (I was previously playing a digital copy since it is on EA play) to see if that makes a difference.
- 2 years ago@EA_Shepard See my post #19, I also had a friend in Australia try and they were able to launch on cloud gaming ok. Not sure if there are different dragon age servers for different regions but maybe that is a possibility?
- EA_Shepard2 years ago
Community Manager
Hi @palesius1, Depends on how the game was originally set up. Typically there are different server racks for each platform. This changes over the years due to options like cross play, cross progression etc. To be honest, I am not sure how these work for this specific game.
EDIT: I reached out to the team on this one. With DA: TV updates and news being used today, there will be a delay in looking at this. From what I see, it basically fixed itself last time, at least from what I saw. I am keeping an eye on it.
- 2 years ago
Sounds good, please keep me posted im so close to finishing the game.