Community Manager@LunaNaso @Lukeizdaman It happened to me again. The team has been alerted to it.
Once I get word, I will post again and let everyone know.
Cheers!
Community ManagerHi @palesius1, Depends on how the game was originally set up. Typically there are different server racks for each platform. This changes over the years due to options like cross play, cross progression etc. To be honest, I am not sure how these work for this specific game.
EDIT: I reached out to the team on this one. With DA: TV updates and news being used today, there will be a delay in looking at this. From what I see, it basically fixed itself last time, at least from what I saw. I am keeping an eye on it.
Just adding that as of today, I’m experiencing the same thing. I have a playthrough in progress that I started recently and it’s been fine until I fired it up today - I restarted the console (Series X), and found I could play fine if the console was offline. I tried going back online after launching the game but before loading a save, and it still crashed when I selected ‘continue’ from the main menu.
Luckily it looks like I’ll be able to continue my current playthrough by playing offline - I already downloaded my world state etc - but it is worrisome for future playthroughs that will require online connection to use the keep.
Mine started yesterday too after getting about 95 hours in. I've played this game a bunch and never had this issue previously. For me, I am able to get back into the game while being offline and can go back online in the menu screen fine; however, the issue arises when I try and log into the Dragon Age servers. That's when the game boots me back to the dashboard.
The same thing is happening to me.
@wardencdrlexa@Ronnet You may want to try what I did above in post #23. My game was behaving exactly like yours. Launching with a different account and changing accounts from the main menu has (so far) allowed me to continue to play the game. You will need to either have a disc copy or play on your home xbox in order for this to work, since you need to start the game with your main account signed out.
Has anyone found a fix for if you own a digital copy and you're not on home xbox?
I was playing the game for a few hours and now i am getting this problem.
I've tried everything suggested in the recent posts and nothing seems to work.
Will this problem ever be fixed or have I wasted money on a game that doesn't work
I've tried it on both series x and xbox one
@DustyRaccoon7 The only fix that you could try then is to try to leverage quick resume.
Some people have said they were able to get it to work by immediately launching another game as soon as the initial splash screen goes away and they see the loading icon.
Then go back to Dragon Age and it should pick up where it left off with quick resume (and maybe work)
@EA_Shepard Has there been anything more on this yet? I have other games to play in the meantime but I would love to be able to finally finish inquisition before veilguard comes out and booting the game offline is not an easy option for me
This worked for me. Steps I took were I opened the game until I seen the loading icon. Right away I quick started another game and waited three seconds. Went back to dragons
Age and it got passed the shut down stage and to the main menu.
And right back to the shutting when I hit A to accept the user agreement lol
Community Manager@69a9e227ed948530 which Xbox are you using? I tested my X and S both no issues so the game is working on Xbox.
Series S digital edition.
Community Manager@69a9e227ed948530 See if these work. Sometimes it is a cache issue on the console. Sometimes it is just a network refresh with your modem or router. I asked, there are no current issues with the game at the moment. I would also have a look-see at the Xbox Troubleshooting page.
Alternate Mac:
I mean this with all due respect but the Community manager don’t know anything. They have been feeding folks the same bull crap about cache thing for years now n it don’t work for anybody. I’ve helped more people on here than they have. N I can give u an easy solution the works for everyone I’ve told it to. Start the game on a profile that hasn’t played it and it will work. Now when u get to the main menu of the game after it connects to the “Dragon Age servers” press the button that says change profile n then change to your actual account that you want to play the game with. But keep in mind u cannot log the other account out and it must stay logged in the entire time and all your doing is switching to your main profile when the main menu loads up. It an easy process but the problem with the game lies with connecting to the servers for whatever reason but whatever the case may be this is the best work around.
