Xbox Game Pass for PC - DA:I says I'm missing DLC I definitely have installed

I'll start by saying I work on computers for a living. I mean for over a decade.

I searched the Internet, including these forums, for advice on how to solve the problem of the game not recognizing I have required DLC installed. Most users are Steam users. Here's my unique situation.

I had Xbox Game Pass Ultimate. 1 month for a dollar. I installed and played DA:I GOTY Edition for over 80 hours. My Game Pass Ultimate subscription expired yesterday. The EA Desktop app uninstalled the game. Today, I signed up for Game Pass for PC. I had to re-download and install DA:I. I now get the dreaded message that I am missing DLC. I saw that the recommended course of action was to talk with EA Help. So I did. And support told me to come here. And post my problem. And wait for a response. So here I am.

Click on spoiler tag to read Chat Conversation:

Spoiler

Advisor (10/1/2021, 5:09:24 PM): Thank you for contacting EA HELP, my name is Advisor, may I start with your first name please?
Player (10/1/2021, 5:09:28 PM): Player
Advisor (10/1/2021, 5:10:04 PM): Nice to meet you, Player. How are you doing today?
Player (10/1/2021, 5:10:27 PM): Not great. I took the afternoon off to play video games but I haven't been able to because of this problem.
Player (10/1/2021, 5:10:28 PM): I have tried clearing the app cache, uninstalling the Xbox app, and the EA Desktop app, and I am still getting an error about missing DLC when trying to load my game.
Advisor (10/1/2021, 5:11:13 PM): Alright! May I know since when you are facing this issue?
Player (10/1/2021, 5:12:44 PM): Today
Player(10/1/2021, 5:12:51 PM): Are there no notes from 'the other advisor'?
Player (10/1/2021, 5:12:54 PM): In this ticket?

Advisor (10/1/2021, 5:15:02 PM): Thank you for contacting EA HELP, my name is Advisor, may I start with your first name please?
Player(10/1/2021, 5:15:11 PM): Hi, this is Player
Advisor (10/1/2021, 5:16:04 PM): Hey nice to meet you. How are you doing ?
Player (10/1/2021, 5:16:13 PM): Not great. I would very much like to play this game
Player(10/1/2021, 5:16:48 PM): I had Xbox Game Pass Ultimate. I downloaded, installed and played Dragon Age Inquisition for 80+ hours with GOTY DLC under than subscription. Game Pass Ultimate expired yesterday. The EA desktop app uninstalled DA:I. Today I signed up for Xbox Game Pass for PC. I have reinstalled DA:I including all the DLC three times. I have uninstalled both the Xbox app and the EA Desktop app and DA:I and rebooted. I then reinstalled all of those items. But I am still getting a message saying I don't have DLC installed when attempting to load my game.
Player (10/1/2021, 5:17:20 PM): I have reset the app cache multiple times, too
Player(10/1/2021, 5:17:42 PM): I had been working with a gentleman named Ajay. There should be notes in the ticket
Advisor (10/1/2021, 5:18:03 PM): Let me check and help you.
Player (10/1/2021, 5:18:11 PM): thanks
Advisor (10/1/2021, 5:19:17 PM): As you can not load the DLC in game I will check the anomaly.
Advisor (10/1/2021, 5:19:21 PM): Allow me some time.
Advisor(10/1/2021, 5:19:45 PM): Thank you for contacting EA HELP, my name is Advisor, may I start with your first name please?
Advisor (10/1/2021, 5:20:34 PM): Sorry for the inconvenience caused to you as the chat get transferred from other advisor to me.
Player (10/1/2021, 5:20:48 PM): Yeah, you're the third person now
Player (10/1/2021, 5:20:52 PM): Just in this one sesson
Player (10/1/2021, 5:20:55 PM): session*
Player (10/1/2021, 5:21:16 PM): I had Xbox Game Pass Ultimate. I downloaded, installed and played Dragon Age Inquisition for 80+ hours with GOTY DLC under than subscription. Game Pass Ultimate expired yesterday. The EA desktop app uninstalled DA:I. Today I signed up for Xbox Game Pass for PC. I have reinstalled DA:I including all the DLC three times. I have uninstalled both the Xbox app and the EA Desktop app and DA:I and rebooted. I then reinstalled all of those items. But I am still getting a message saying I don't have DLC installed when attempting to load my game.
Advisor (10/1/2021, 5:21:46 PM): It is tool outage issue happening with the employees.
Player (10/1/2021, 5:21:50 PM): Oh
Player (10/1/2021, 5:21:53 PM): Wow
Player(10/1/2021, 5:21:57 PM): Bummer
Player (10/1/2021, 5:23:47 PM): So, can you help me with loading my save games please?
Player (10/1/2021, 5:26:02 PM): Hello?
Advisor (10/1/2021, 5:26:21 PM): Please allow me a minute to look into this.
Player (10/1/2021, 5:26:32 PM): Thanks.
Advisor (10/1/2021, 5:29:36 PM): Can you please help me with the platform on which you are playing?
Player (10/1/2021, 5:30:31 PM): PC
Player (10/1/2021, 5:30:37 PM): Through the EA desktop app
Player (10/1/2021, 5:31:06 PM): Using my included EA Play subscription included in Game Pass for PC
Advisor (10/1/2021, 5:34:49 PM): Sorry, request your patience it is taking longer than usual.
Player (10/1/2021, 5:36:17 PM): np
Advisor(10/1/2021, 5:40:08 PM): It's taking time, so please be assure we will come out of the solution soon. Please allow me few minutes.
Player (10/1/2021, 5:40:25 PM): Yep, no worries
Advisor (10/1/2021, 5:48:46 PM): Alright! You have to report it as a bug on the link I am providing to you our game team will help you with this. https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English
Advisor (10/1/2021, 5:53:02 PM): Are we still connected?
Player (10/1/2021, 5:54:17 PM): hi
Player (10/1/2021, 5:54:18 PM): Yes
Player (10/1/2021, 5:54:22 PM): I've been doing other things
Advisor (10/1/2021, 5:55:03 PM): I have provide you the solution that we have for you.
Player (10/1/2021, 5:55:03 PM): I clicked the link
Player (10/1/2021, 5:55:13 PM): It brings me to a generic answers page
Advisor (10/1/2021, 5:55:38 PM): Report this issue as bug over there and wait for response.
Player (10/1/2021, 5:55:56 PM): Uhhh
Player (10/1/2021, 5:55:58 PM): What?
Player (10/1/2021, 5:56:25 PM): This exact problem has been reported there many times
Player (10/1/2021, 5:56:39 PM): And the responses say to talk to support
Player(10/1/2021, 5:57:11 PM): https://answers.ea.com/t5/Dragon-Age-Inquisition/Suddently-missing-DLC-cannot-load-save-game/m-p/9884684#M79703
Player (10/1/2021, 5:57:29 PM): Literally the accepted solution on this response
Player (10/1/2021, 5:57:32 PM): For this exact problem
Player (10/1/2021, 5:57:47 PM): Is to "I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look"
Player (10/1/2021, 5:58:08 PM): So, I do not accept your solution
Player (10/1/2021, 5:58:17 PM): You should escalate my issue to someone who can help me
Advisor (10/1/2021, 5:58:34 PM): I do understand how frustrating this is, however, this is information available with us.
Player (10/1/2021, 5:58:50 PM): So
Player (10/1/2021, 5:58:55 PM): You are telling me to post in the forms
Player (10/1/2021, 5:58:58 PM): Furms*
Player (10/1/2021, 5:59:01 PM): Forums*
Player (10/1/2021, 5:59:07 PM): The forums say to contact you
Player (10/1/2021, 5:59:11 PM): You realize how absurd that is, right?
Player (10/1/2021, 5:59:26 PM): And that I'm going to post the entire content of this chat in the forum post you are asking me to make.
Player (10/1/2021, 5:59:28 PM): Right?
Advisor (10/1/2021, 6:00:25 PM): I know how you must feel. I wish I could do more for you. Still, there is no way for me to make changes
Player (10/1/2021, 6:00:57 PM): OK. I will follow your advice
Player (10/1/2021, 6:01:00 PM): This is nonsense though
Player (10/1/2021, 6:01:14 PM): Have a good day

Advisor (10/1/2021, 5:09:24 PM): Thank you for contacting EA HELP, my name is Advisor, may I start with your first name please?Player (10/1/2021, 5:09:28 PM): PlayerAdvisor (10/1/2021, 5:10:04 PM): Nice to meet you, Player. How are you doing today?Player (10/1/2021, 5:10:27 PM): Not great. I took the afternoon off to play video games but I haven't been able to because of this problem.Player (10/1/2021, 5:10:28 PM): I have tried clearing the app cache, uninstalling the Xbox app, and the EA Desktop app, and I am still getting an error about missing DLC when trying to load my game.Advisor (10/1/2021, 5:11:13 PM): Alright! May I know since when you are facing this issue?Player (10/1/2021, 5:12:44 PM): TodayPlayer(10/1/2021, 5:12:51 PM): Are there no notes from 'the other advisor'?Player (10/1/2021, 5:12:54 PM): In this ticket?Advisor (10/1/2021, 5:15:02 PM): Thank you for contacting EA HELP, my name is Advisor, may I start with your first name please?Player(10/1/2021, 5:15:11 PM): Hi, this is PlayerAdvisor (10/1/2021, 5:16:04 PM): Hey nice to meet you. How are you doing ?Player (10/1/2021, 5:16:13 PM): Not great. I would very much like to play this gamePlayer(10/1/2021, 5:16:48 PM): I had Xbox Game Pass Ultimate. I downloaded, installed and played Dragon Age Inquisition for 80+ hours with GOTY DLC under than subscription. Game Pass Ultimate expired yesterday. The EA desktop app uninstalled DA:I. Today I signed up for Xbox Game Pass for PC. I have reinstalled DA:I including all the DLC three times. I have uninstalled both the Xbox app and the EA Desktop app and DA:I and rebooted. I then reinstalled all of those items. But I am still getting a message saying I don't have DLC installed when attempting to load my game.Player (10/1/2021, 5:17:20 PM): I have reset the app cache multiple times, tooPlayer(10/1/2021, 5:17:42 PM): I had been working with a gentleman named Ajay. There should be notes in the ticketAdvisor (10/1/2021, 5:18:03 PM): Let me check and help you.Player (10/1/2021, 5:18:11 PM): thanksAdvisor (10/1/2021, 5:19:17 PM): As you can not load the DLC in game I will check the anomaly.Advisor (10/1/2021, 5:19:21 PM): Allow me some time.Advisor(10/1/2021, 5:19:45 PM): Thank you for contacting EA HELP, my name is Advisor, may I start with your first name please?Advisor (10/1/2021, 5:20:34 PM): Sorry for the inconvenience caused to you as the chat get transferred from other advisor to me.Player (10/1/2021, 5:20:48 PM): Yeah, you're the third person nowPlayer (10/1/2021, 5:20:52 PM): Just in this one sessonPlayer (10/1/2021, 5:20:55 PM): session*Player (10/1/2021, 5:21:16 PM): I had Xbox Game Pass Ultimate. I downloaded, installed and played Dragon Age Inquisition for 80+ hours with GOTY DLC under than subscription. Game Pass Ultimate expired yesterday. The EA desktop app uninstalled DA:I. Today I signed up for Xbox Game Pass for PC. I have reinstalled DA:I including all the DLC three times. I have uninstalled both the Xbox app and the EA Desktop app and DA:I and rebooted. I then reinstalled all of those items. But I am still getting a message saying I don't have DLC installed when attempting to load my game.Advisor (10/1/2021, 5:21:46 PM): It is tool outage issue happening with the employees.Player (10/1/2021, 5:21:50 PM): OhPlayer (10/1/2021, 5:21:53 PM): WowPlayer(10/1/2021, 5:21:57 PM): BummerPlayer (10/1/2021, 5:23:47 PM): So, can you help me with loading my save games please?Player (10/1/2021, 5:26:02 PM): Hello?Advisor (10/1/2021, 5:26:21 PM): Please allow me a minute to look into this.Player (10/1/2021, 5:26:32 PM): Thanks.Advisor (10/1/2021, 5:29:36 PM): Can you please help me with the platform on which you are playing?Player (10/1/2021, 5:30:31 PM): PCPlayer (10/1/2021, 5:30:37 PM): Through the EA desktop appPlayer (10/1/2021, 5:31:06 PM): Using my included EA Play subscription included in Game Pass for PCAdvisor (10/1/2021, 5:34:49 PM): Sorry, request your patience it is taking longer than usual.Player (10/1/2021, 5:36:17 PM): npAdvisor(10/1/2021, 5:40:08 PM): It's taking time, so please be assure we will come out of the solution soon. Please allow me few minutes.Player (10/1/2021, 5:40:25 PM): Yep, no worriesAdvisor (10/1/2021, 5:48:46 PM): Alright! You have to report it as a bug on the link I am providing to you our game team will help you with this. https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-EnglishAdvisor (10/1/2021, 5:53:02 PM): Are we still connected?Player (10/1/2021, 5:54:17 PM): hiPlayer (10/1/2021, 5:54:18 PM): YesPlayer (10/1/2021, 5:54:22 PM): I've been doing other thingsAdvisor (10/1/2021, 5:55:03 PM): I have provide you the solution that we have for you.Player (10/1/2021, 5:55:03 PM): I clicked the linkPlayer (10/1/2021, 5:55:13 PM): It brings me to a generic answers pageAdvisor (10/1/2021, 5:55:38 PM): Report this issue as bug over there and wait for response.Player (10/1/2021, 5:55:56 PM): UhhhPlayer (10/1/2021, 5:55:58 PM): What?Player (10/1/2021, 5:56:25 PM): This exact problem has been reported there many timesPlayer (10/1/2021, 5:56:39 PM): And the responses say to talk to supportPlayer(10/1/2021, 5:57:11 PM): https://answers.ea.com/t5/Dragon-Age-Inquisition/Suddently-missing-DLC-cannot-load-save-game/m-p/9884684#M79703Player (10/1/2021, 5:57:29 PM): Literally the accepted solution on this responsePlayer (10/1/2021, 5:57:32 PM): For this exact problemPlayer (10/1/2021, 5:57:47 PM): Is to "I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look"Player (10/1/2021, 5:58:08 PM): So, I do not accept your solutionPlayer (10/1/2021, 5:58:17 PM): You should escalate my issue to someone who can help meAdvisor (10/1/2021, 5:58:34 PM): I do understand how frustrating this is, however, this is information available with us.Player (10/1/2021, 5:58:50 PM): SoPlayer (10/1/2021, 5:58:55 PM): You are telling me to post in the formsPlayer (10/1/2021, 5:58:58 PM): Furms*Player (10/1/2021, 5:59:01 PM): Forums*Player (10/1/2021, 5:59:07 PM): The forums say to contact youPlayer (10/1/2021, 5:59:11 PM): You realize how absurd that is, right?Player (10/1/2021, 5:59:26 PM): And that I'm going to post the entire content of this chat in the forum post you are asking me to make.Player (10/1/2021, 5:59:28 PM): Right?Advisor (10/1/2021, 6:00:25 PM): I know how you must feel. I wish I could do more for you. Still, there is no way for me to make changesPlayer (10/1/2021, 6:00:57 PM): OK. I will follow your advicePlayer (10/1/2021, 6:01:00 PM): This is nonsense thoughPlayer (10/1/2021, 6:01:14 PM): Have a good day

So, what do I do now?

(CM: Edited to include chat conversation under spoiler tag and removed names. Please do not share your or others names on the forums. It is considered naming and shaming)

dragon age inquisition

llTouChell
4 years ago
Finally I was able to partially fix the problem, at least to be able to play the main story without problems. I was able to get the profileOption file from an account that doesn't have this problem and has the Goty version. If you just want to play single player and ignoring the multipalyer (if there are even people playing it), put the file and replace it inside C:\Users\{Your Account}\Documents\BioWare\Dragon Age Inquisition\Save. The game will enter in offline mode and will recognize all Dlcs. Sorry for my English, I was using Google Translate.

Pdt: I don't know why it won't let me attach the file, so I will upload it to OneDrive

*snip*

EDIT by EA_Jason: Removed link, can't allow file downloads though a third party site, or.rar files.

161 Replies

dhansell
Seasoned Hotshot
4 years ago
@dhansell Here's my dxdiag I guess

http://hastebin.com/xeqususita.yaml
EA_Darko
Community Manager
4 years ago
Hey @dhansell if running into a bug such as this our team will ask that you post a bug report on AHQ so that they can be gathered together.

If you open up EA Desktop and check DA:I does it show the DLC for the game as being available to you?

Darko
dhansell
Seasoned Hotshot
4 years ago
Yes. I have already uninstalled and reinstalled the game and the DLC multiple times. I have also uninstalled and reinstalled both the EA desktop app and the Xbox app.
Tiberuu
4 years ago
I have the same problem. I posted it like a month ago, still no fix. Talked with 2 of them on the chat. They don't help with it. Just tell me to post it in the forums. This is totally ridicilous. I think they just need to reauthorize the dlc on the account. But EA is EA, like AngryJoe says. SHUT UP GIMME MONEY! They can't fix a 6 year old game, or just don't care.
dhansell
Seasoned Hotshot
4 years ago
Bump. I answered your question @EA_Darko. Please advise.
EA_Darko
Community Manager
4 years ago
Hey @dhansell please do not call out CMs as doing so is not allowed on AHQ.

If a CM does not respond then it is worth giving them time as like you, we get a weekend now and again.

We are happy to pass your bug report on to the team.

As EA Desktop is in beta you may see issues such as this pop up from time to time.

Darko
EA_Jason
EA SPORTS FC™ Team
4 years ago
Hi @dhansell,

I just wanted to follow up on this as I have seen some reports on the EA Desktop forums where players cannot continue their savegame after the EA Play subscription expired due to getting an error message saying that you don't have the DLC installed.

Is that the case for you as well?
dhansell
Seasoned Hotshot
4 years ago
@EA_Jason Yes, I have the same problem that others have reported. You should know that EA Help is telling people who are already mad to come and post here instead of, ya know, helping.
I sympathize with you and Darko. I'm not trying to call you out. But EA Help is calling y'all out as the official support vector for this problem, and I spent an entire afternoon of PTO trying to get this game working instead of actually playing the game. So, I apologize for my tone. I just don't want the 80 hours I've played to have been for naught.
EA_Jason
EA SPORTS FC™ Team
4 years ago
Yeah I understand, you don't want to lose all the progress that you have made that you have put a lot of time and effort into.

I am wondering if you can start a new game, save the progress and then continue the savegame on a new game. I guess it's something that you can test by creating a backup of the savegame, but as I have seen multiple reports of this I don't want you to put your save at risk.

I'll get it over to the team and check if there is something known about this.

EDIT

Here's the link to the other thread: https://answers.ea.com/t5/Dragon-Age-Inquisition/PC-Unable-to-load-save-data-missing-DLC/td-p/9929287
EA_Jason
EA SPORTS FC™ Team
4 years ago
Welp, looks like I have to eat my words.

Is there a chance that you can create a backup of your save game and let me know if the game launches as normal with a new game?

@dhansell