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SheNNyyy's avatar
SheNNyyy
Seasoned Newcomer
2 days ago

Problem launching the game from the EA App.

Hi!

I'm writing because I just bought the game and am having trouble launching it, and none of the solutions I've found online so far have helped.

I have the game installed on the EA App. When I press the "Launch" button, the game loads from the App for the next two or three seconds ("Launching game..."), and then... absolutely nothing happens. The app disappears from the screen for a moment, only to reappear shortly afterward, at which point I can try to launch it again.

I’ve attached a video showing exactly what this looks like for a better illustration.

Here are the solutions I've tried so far:
- running the game as an administrator
- running the game directly from the .exe file (in the folder)
- entering commands in "advanced launch options" such as:
> -dx11; -dx12; d3d11 (if I remember correctly); -windowed; and similar
- clearing the shader file
- repairing the game in the EA App
- uninstalling and reinstalling the game
- clearing the "cache" file in the EA App
- I changed the settings in the NVIDIA Control Panel
- I updated the drivers on my computer
- I checked to see if my antivirus software was blocking the game from launching
- I ran the game in compatibility mode with other versions of Windows

My hardware specifications:
- Operating system: Windows 10 Pro, version 10.0.19045
- Processor: 12th Gen Intel(R) Core(TM) i5-12400F
- RAM: 32.0 GB
- Storage:
> HDD - 1.8 TB
> SSD - 465.8 GB
- Graphics card: NVIDIA GeForce RTX 3060

I also tried moving the game to an SSD, but I don't have enough free space.

Since the middle of last year, my girlfriend and I have been playing through every part of the game one by one, including all the expansions, and nothing like this has ever happened before. I really want to find ANY solution so that I can enjoy this part of Dragon Age as well, especially since we just finished the "Tresspasser" expansion for Dragon Age: Inquisition.

Thanks in advance for any help <3

gameplay issue

7 Replies

  • holger1405's avatar
    holger1405
    Hero+
    1 day ago

    SheNNyyy​ 

    No, no, this is perfectly fine. You did anything right. 

    • Press the Windows key > Write "CMD" (Without the quotation marks.)
    • Right click on "Command prompt" in the search results > Run as administrator. 
    • Copy and paste the following line into the CMD window: (With the quotation marks.)
      findstr /c:"[SR]" %windir%\LOGS\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    • Press ENTER.
    • Upload the "sfcdetails.txt" that is now on your desktop.



  • SheNNyyy's avatar
    SheNNyyy
    Seasoned Newcomer
    1 day ago

    Having followed all the instructions you gave me, I’m attaching three screenshots of what appeared on the screen (I apologise in advance and please let me know if I’ve done anything wrong, as I’ve only just got home from work and never did that before)

  • holger1405's avatar
    holger1405
    Hero+
    1 day ago

    SheNNyyy​ 

    The entire Windows Error Reporting (WER) section of your DxDiag is empty, which means that it is not working correctly because there are always errors. 

    So there are at least some problems with your system, lets focus on that first. 

    1. Hit Windows key and X.
    2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
    3. Inside PowerShell, CMD or Terminal enter: (You can copy and paste the following cursive text.) DISM.exe /Online /Cleanup-image /Checkhealth
    4. Press ENTER.
    5. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
    6. Inside PowerShell, CMD or Terminal enter: DISM.exe /Online /Cleanup-image /Restorehealth
    7. Press ENTER.
    8. The system will start validating soon. If it throws an error, please list it here.
    9. After it reaches 100% repeat steps 1 & 2.
    10. Inside PowerShell, CMD or Terminal enter: sfc /scannow
    11. Press ENTER.
    12. Post the message you receive at the end of the processes here.
  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    1 day ago

    I don't see any immediate red flags in the DxDiag. I'm having difficulty identifying the problem myself. I will ask someone else to take another look at it and maybe they'll see something I've missed.

  • SheNNyyy's avatar
    SheNNyyy
    Seasoned Newcomer
    2 days ago

    I'm sending you the dxdiag file as requested.

    I tried launching the game after following the instructions in the article on "Windows clean state", but unfortunately it didn't make any difference; the only change was that it took a moment longer to load after clicking "launch" before the EA application appeared again.

  • Fred_vdp's avatar
    Fred_vdp
    Hero+
    2 days ago

    Could you attach a DxDiag file? Info on how to save the file can be found here:

    https://help.ea.com/en/articles/technical-issues/dxdiag-information-pc/

    • I checked to see if my antivirus software was blocking the game from launching

    That's a good start, but I would also advise to launch Windows in a clean state. Here's info on how to perform a clean boot: 

    https://help.ea.com/en/articles/technical-issues/how-to-clean-boot-your-computer/

    This will launch Windows with minimal applications. If the game launches during a clean boot, it means there was a background process preventing the game from launching.

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