ANOTHER player with the Solas Memories Bug

The memory for Solas is NOT triggering at the Heights of Athim for my mom's game.  She's on PS5.

NOTHING has fixed it.  Reloading, loading earlier save, bringing different team members to the area, killing everything in the area, NOTHING.  We've tried everything.

Her game did NOT crash to cause it either, it just never worked.

Considering this effects game endings, you guys need to prioritize this bug as multiple people are having it.