We've noticed reports of Dragon Age: The Veilguard crashing during cut scenes. This issue seems to occur across various points in the game and has been highlighted in community discussions, such as this Steam thread.
To help us pinpoint and resolve the issue, we need your assistance. If you're encountering this problem, please upload your save files to this thread. When uploading, include the following details to help us better understand the issue:
Where: Specify the exact cut scene or location where the crash occurs (e.g., after completing a quest, during a specific dialogue, etc.)
When: Let us know if the crash happens consistently at the same point or if it seems random.
How: Share any actions leading up to the crash (e.g., interacting with a specific NPC, entering an area, etc.).
This issue is occurring on PC through Steam, so be sure to also include:
Your PC specifications (CPU, GPU, RAM, operating system, etc.).
Any mods or third-party tools you're using, if applicable.
Your save files and details will greatly help us resolve this issue faster.
About Dragon Age The Veilguard Technical Issues & Bug
Having issues with Dragon Age: The Veilguard? Join here to report bugs, and find help with, crashes, freezes or errors.1,633 PostsLatest Activity: 3 days ago
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Join here to report bugs, and find help with, crashes, freezes or errors.","title":"Dragon Age The Veilguard Technical Issues & Bug","shortTitle":"Dragon Age The Veilguard Technical Issues & Bug","parent":{"__ref":"Category:category:dragon-age-en"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:tghpe58374"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:ea-forums-en"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:dragon-age-en"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canManageFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","args":[]}},"canUpdateFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","args":[]}}},"topicsCount":1633,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-15T00:42:48.166-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canManageFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.admin_featured_widget.allowed.accessDenied","args":[]}},"canUpdateFeaturedWidget":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","key":"error.lithium.policies.feature.featured_widgets.action.update_featured_widget.allowed.accessDenied","args":[]}}},"eventPath":"category:dragon-age-en/category:ea-forums-en/community:tghpe58374board:dragon-age-the-veilguard-tech-issues-en/"},"ForumTopicMessage:message:5030649":{"__typename":"ForumTopicMessage","uid":5030649,"subject":"Crashing During Cut Scenes","id":"message:5030649","revisionNum":2,"repliesCount":38,"author":{"__ref":"User:user:29"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:dragon-age-the-veilguard-tech-issues-en"},"conversation":{"__ref":"Conversation:conversation:5030649"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5030649"},"body":"
Hello Rooks,
\n
We've noticed reports of Dragon Age: The Veilguard crashing during cut scenes. This issue seems to occur across various points in the game and has been highlighted in community discussions, such as this Steam thread.
\n
To help us pinpoint and resolve the issue, we need your assistance. If you're encountering this problem, please upload your save files to this thread. When uploading, include the following details to help us better understand the issue:
\n
\n
Where: Specify the exact cut scene or location where the crash occurs (e.g., after completing a quest, during a specific dialogue, etc.)
\n
When: Let us know if the crash happens consistently at the same point or if it seems random.
\n
How: Share any actions leading up to the crash (e.g., interacting with a specific NPC, entering an area, etc.).
\n
\n
This issue is occurring on PC through Steam, so be sure to also include:
\n
Your PC specifications (CPU, GPU, RAM, operating system, etc.).
\n
Any mods or third-party tools you're using, if applicable.
\n
Your save files and details will greatly help us resolve this issue faster.
\n
Thank you for your support and cooperation!
","body@stringLength":"1388","rawBody":"
Hello Rooks,
\n
We've noticed reports of Dragon Age: The Veilguard crashing during cut scenes. This issue seems to occur across various points in the game and has been highlighted in community discussions, such as this Steam thread.
\n
To help us pinpoint and resolve the issue, we need your assistance. If you're encountering this problem, please upload your save files to this thread. When uploading, include the following details to help us better understand the issue:
\n
\n
Where: Specify the exact cut scene or location where the crash occurs (e.g., after completing a quest, during a specific dialogue, etc.)
\n
When: Let us know if the crash happens consistently at the same point or if it seems random.
\n
How: Share any actions leading up to the crash (e.g., interacting with a specific NPC, entering an area, etc.).
\n
\n
This issue is occurring on PC through Steam, so be sure to also include:
\n
Your PC specifications (CPU, GPU, RAM, operating system, etc.).
\n
Any mods or third-party tools you're using, if applicable.
\n
Your save files and details will greatly help us resolve this issue faster.
\n
Thank you for your support and cooperation!
","kudosSumWeight":0,"postTime":"2024-12-03T09:22:53.330-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1969-12-31T23:58:57.645-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:crashing","text":"crashing","time":"2024-07-13T06:20:10.253-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:freezing","text":"freezing","time":"2024-09-30T04:00:03.501-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:gameplay issue","text":"gameplay issue","time":"2024-08-09T09:58:00.092-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDU","node":{"__typename":"Tag","id":"tag:pc","text":"pc","time":"2024-07-15T13:50:17.283-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDY","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:5030649_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":903},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello Rooks, \n We've noticed reports of Dragon Age: The Veilguard crashing during cut scenes. This issue seems to occur across various points in the game and has been highlighted in community 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Game crashes for me on every cinematic after the intro.
When meeting the Veiljumpers in the Arlathan forest for the first time. After defeating the first possesed suit of armor. Upon seeing the cow eating zombies or whatever they are, after crossing the river in Arlathan.
There is no crash report, no error, the game just shuts off cleanly.
I play on Ultra preset. Game running through Steam. Completely vanilla, no mods.
Saves attached. Specs: Windows 11 Pro AMD Ryzen 9 7950X3D 16-Core 32 GB DDR5 memory Radeon 7900 XTX Samsung Evo 970 M.2 SSD
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Based on similar reports from other players, here are some steps that may help resolve the issue. These are interesting ones because each PC is different, so the reason is to test and find out what works in a particular situation.
\n\n
Disable Strand Hair Simulation:
\n
\n
Navigate to the game's graphics settings and turn off the Strand Hair option. This feature has been known to cause crashes for some players. Steam Community
\n
\n
Lower Graphics Settings:
\n
\n
Set the graphics preset to Low or Poor and reduce the render scale to 50%. This adjustment has helped some players prevent crashes during cutscenes. Category: EA Forums English | EA Forums
\n
\n
Update Graphics Drivers:
\n
\n
Ensure your graphics drivers are up-to-date. Outdated drivers can lead to compatibility issues and crashes. Visit the official website of your graphics card manufacturer to download the latest drivers.
\n
\n
Verify Game Files:
\n
\n
Use Steam's built-in feature to verify the integrity of the game files. This process will replace any corrupted or missing files.
\n
\n
Right-click on the game in your Steam library.
\n
Select Properties > Installed Files > Verify the integrity of game files.
\n
\n
\n
Clear Shader Cache:
\n
\n
A corrupted shader cache can cause crashes. To clear it:
\n
\n
Open Steam and go to your Library.
\n
Right-click on Dragon Age: The Veilguard and select Manage > Browse local files.
High VRAM usage can lead to crashes. Consider lowering texture and lighting quality settings to reduce VRAM consumption. NVIDIA Developer Forums
\n
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Quick Update
Just to let you guys know, after trying to downgrade the graphics from medium to low and a bunch of other possibilities, i've tried uninstalling and then reinstalling the game and it actually worked. I've been playing in low and then in medium graphics for the whole afternoon and not a crash or freeze until now.
I'm not sure, but i guess that it could be some how related to the shaders cache? Because those have been updated after reinstallation and i've seen in other forums that deleting the shaders have worked in similar cases.
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Having the same issue as Cereasyn above. Launching the game opens up the application, but only a black window that closes shortly after. Tried all solutions to issues posted here on the forums, but same result. The character creator app in Steam runs with no problems.
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I'm still on my first playthrough and i didn't experienced any of this until patch 5. I've had this exact same cutscene problem in an earlier quest. After i downgraded the graphics to medium the problem was solved, but now it's back again. I've tried to solve by the same method and others but to no avail.
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Do we have any updates on this matter?
I'm experiecing the same problem in the cutscene at the end of Blood of Arlathan quest. The game crashes by itself everytime after this cutscene
Playing on Steam with no mods
Game Installed on SSD
OS: Windows 11 Home 64 bit
CPU - Intel Core i7-13700HX 2.10 GHz
GPU - NVIDIA GeForce RTX 4050 Laptop GPU
RAM - 16GB
I'm attaching the DxDiag that i've run today. Tried to upload the savefiles by zipping it with no success
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Can we also look at the game crashing before it can launch? Press play and this is all i get before it just closes itself.
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Well...my House of the Dead bug is back. Somehow, some way, it worked one (1) time without any issue at all and then as soon as I hit it in the subsequent play through, the same **bleep** scene keeps crashing again. Nothing I do this time seems to encourage it to work, nor can I tell you what exactly I did that made it work the one time it did. Would the files in the CrashDumps folder be of any use to you at all? Because I have dozens of them at this point.
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Oh didn't see this - FUNNY STORY, like an hour after I last replied I went \"Alright let's tinker,\" and I'm not even sure how I got it to work, but I did.
In order: loaded the last stable save, made another save, loaded that one, turned off...oh what was it...\"AMD FSR\" because someone suggested that fixed their issue. Tried the cut scene, still crashed. Remembered to turn off the Cloud save feature on Steam because you said that was a possible suspect. Loaded back in, did the new-save load-the-new-save thing again, reverted my graphics settings to Medium from where I guess I got them stuck on Low one of the last times I tried to get it to work, nerfed the difficulty setting back from Keeper to Storyteller (the only other difference between the playthroughs that worked, and this one), turned AMD FSR backon...it said of course that the game would have to restart to apply the medium settings so I figured well ok, it'll do that when it crashes...and then...
...the cut scene didn't crash. It didn't even stutter. I have absolutely no explanation for this, but it worked like there had never been anything wrong, and I finished that playthrough a few days ago. 🤷 Haven't gotten up to the once-problem scene yet in the new playthrough but we'll see if it still plays fine when I do. I wish I could tell ya how or why it worked or which of the minimal, shot-in-the-dark button pokes I did caused it to, but...I don't know? Some kind of data, I guess?
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NameGani Thank you. I forwarded this over to the team so they can take a look!
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