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RABBITFOOT980's avatar
RABBITFOOT980
Seasoned Newcomer
3 days ago

DirectX Error - "Dx12Renderer::waitOnSwapChain Gpu timeout detected"

What is your EA ID or Console ID (PSN ID/Gamertag)?  charlesrex.ck@gmail.com

What platform are you playing on? - PC Windows 11

What is happening? (and what do you expect to happen instead?) On my PC, when I leave Veilguard on Pause to do something else on my computer, at least half the time when I return to Veilguard, I find the game did a CTD, with the following error message:

DirectX function "Dx12Renderer::waitOnSwapChain Gpu timeout detected" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "NVIDIA GeForce GTX 1650, Driver;: 56094.  This error is usually caused by the graphics driver crashing; try installing the latest drivers.  GPUBreadcrums:

I have checked, and I already have the latest graphic drivers.

This same error is reported on Battlefield 2042 at https://answers.ea.com/t5/Bug-Reports/DirectX-Error-Dx12Renderer-waitOnSwapChain-Gpu-timeout-detected/td-p/11000847

Does this happen in a specific area of the game?  - No

Please share any steps you've tried so far to resolve the issue:  I have checked the status of my video drivers.

If on PC, please share a DxDiag file and an EA app Error ID Number:  51212cdb-d722-4be5-859e-e760b0416d73

 

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager

    RABBITFOOT980 Hey, so updated drivers are good, but when you do them, do you do a custom install where you delete the old and install new?

    • Disable Overlays: Disable any overlays or third-party applications that might interfere with the game or application, such as Discord, GeForce Experience, or Steam overlay.
    • Run in Clean Boot State: Put your device in a Clean Boot, then launch the game
    • Update DirectX: Ensure that you have the latest version of DirectX installed on your system.
    • Adjust Graphics Settings: Try running the game or application on lower graphics settings to see if the error is resolved.
    • Install/Repair your VC++ files for the game (Microsoft VC++ Link)
    • Try the NVIDIA PhysX Legacy System

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