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goldog526's avatar
goldog526
Newcomer
21 days ago

Freeze/Crash during dialogue

Playing on PC, started dialogue in lighthouse when game crashed and received this error:  DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to m...
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
16 days ago

Hi  goldog526 

Thanks for letting us know what you're running into with Dragon Age The Veilguard

When you have a moment can we get the following details?

  • EA ID (PSN ID/Gamertag):
  • Which platform are you on?
  • Are you getting an error message?
  • Does this happen in a specific area?
  • If possible, share a Screenshot or Clip...
  • A copy of your save (you can zip the file to attach it in a reply)
  • If on PC, please share a DxDiag file and an EA app Error ID Number

Cheers!

 

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