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1d5c06cc8a3447aa's avatar
1d5c06cc8a3447aa
Seasoned Newcomer
2 months ago

Installation fails on DirectX issue 4294967281

Anyone else having this issue?

  • No, nothing

    Did u update your windows and Graphiccard first?

  • slacker808's avatar
    slacker808
    Seasoned Newcomer

    Have same issue. Here are the dialogs and info.

     

     

     

    Opened up a support Case but it was immediately closed. Thanks EA (for nothing)! Here was the case info:

    When the EA app is trying to install Dragon Age: The Veilguard, the installation of DirectX is failing when the EA app runs touchup.

    EA error:"Error: A redistributable package (DirectX) was not install successfully. Setup cannot continue. (4294967287)." 

    Then DirectX Setup error: "Invalid command line switch."

    Then EA Error: "Installation failed. The final stages of installation didn't go as planned. Try again in a little bit."

    Last lines of the Install.log:
    16:50:01 Start redistributables install phase
    16:50:01 Started DirectX Install Phase
    16:50:01 Launching process:
    Command: "E:\Games\Dragon Age The Veilguard\__Installer\directx\redist\dxsetup.exe" /silent
    Working directory: E:\Games\Dragon Age The Veilguard\__Installer\directx\redist\
    16:50:01 Process exited with exit code -9.
    16:50:01 Error installing DirectX runtime. Please check DirectX install log file typically in C:\Windows\Logs\DirectX.log.
    16:50:09 Installer finished with exit code: 1
    16:50:09 Shutting down data reader.

    The above says to check the DirectX.log files, but no new entries were added during the installation. 

    I have run the DXSetup command manually as administrator and it worked fine. I have already downloaded and run the dxwebsetup from Microsoft and no issues. I have cleared the EA app cache. Rebooted. Attempted to re-download the game to install. All of this did not get rid of the error. I have had this issue before with installation of EA games, so I could never install them. I have seen many posts on-line about this issue but there seems to be no documented resolution.

  • slacker808's avatar
    slacker808
    Seasoned Newcomer

    Same here:

    When the EA app is trying to install Dragon Age: The Veilguard, the installation of DirectX is failing when the EA app runs touchup.

    EA error:"Error: A redistributable package (DirectX) was not install successfully. Setup cannot continue. (4294967287)." 

    Then DirectX Setup error: "Invalid command line switch."

    Then EA Error: "Installation failed. The final stages of installation didn't go as planned. Try again in a little bit."

    Last lines of the Install.log:
    16:50:01 Start redistributables install phase
    16:50:01 Started DirectX Install Phase
    16:50:01 Launching process:
    Command: "E:\Games\Dragon Age The Veilguard\__Installer\directx\redist\dxsetup.exe" /silent
    Working directory: E:\Games\Dragon Age The Veilguard\__Installer\directx\redist\
    16:50:01 Process exited with exit code -9.
    16:50:01 Error installing DirectX runtime. Please check DirectX install log file typically in C:\Windows\Logs\DirectX.log.
    16:50:09 Installer finished with exit code: 1
    16:50:09 Shutting down data reader.

    The above says to check the DirectX.log files, but no new entries were added during the installation. 

    I have run the DXSetup command manually as administrator and it worked fine. I have already downloaded and run the dxwebsetup from Microsoft and no issues. I have cleared the EA app cache. Rebooted. Attempted to re-download the game to install. All of this did not get rid of the error. I have had this issue before with installation of EA games, so I could never install them. I have seen many posts on-line about this issue but there seems to be no documented resolution.