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EA_Lanna
Community Manager
3 years agoHi @AO-Eleven,
It would be best to get in touch with the EA Help team so they can take a look at your account. I'm afraid that isn't something we can investigate here on Answers HQ. They'll take a look into your account and let you know what they can do for you from there. This guide will help you reach them: How to contact EA Help for support
When you get in touch, it would help to have this information ready to speed things up:
- the original email address on your EA Account
- any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
- any invoice numbers from games you’ve bought through an EA platform, like the EA app
- EA_Lanna
3 years ago
@EA_Lanna Thanks for the reply Lanna, but seems I can not find any way to contact with the EA help team in your link, I don't find their email or anything else ☹️
- 3 years ago
I have the same issue, all of their help information requires you already have the working account.
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