EA App Foisted Upon Me
On the one hand, I'm a sysadmin/SRE myself and understand the need for the occasional foisting of unwanted software. I get it! Really! Users don't upgrade! On the other hand, I'm having a rough day/...
Forum Discussion
EA_Darko
Community Manager
Community ManagerWe all have days, weeks, months even like that @xochiquetzl_xkvn.
I understand that you may be frustrated by issues you are having with the EA app but if you are having any let us know and we can troubleshoot them with you.
I've been using the EA app since before the beta and have run into the odd bug but nothing that I wasn't able to get sorted. In fact, at this point I kind of prefer it to Origin.
Darko
…so far, so good? Like, I launched my game once from it, lol, I’m hardly an expert on it, but it seems inoffensive so far? It was just the forced upgrade that provoked the AAAAAAAA.
The main issue was that despite having an Ethernet connection to my gig fiber, upgrading seemed to take an inordinately long time. Like 30-40 minutes long. This could be because I have a very aggressive firewall (lol I run Suricata, I test things at home), but at least half of that seemed to be the actual install rather than the download. Maybe Origin felt me and tried to keep on keeping on, because it noticeably sped up after I manually closed Origin in the tray.
EA App: You must now uninstall.
Origin: I think not, friend. Places to go. Games to launch.
EA App: No, uninstall.
Origin: I’m busy, come back later.
EA App: You must uninstall!
Origin: [rude gesture]
EA App: I can wait all day…Me: Fine! Origin, shut down.
Origin: [whimper]
Me: Sorry.
Origin: [poof!]
[ETA] Unlike some others, my mods and saves all seem fine. (The Sims 4, FWIW.)
@EA_DarkoI did let EA developers/managers know 3 months ago in a feedback thread I created here that the app is not ready, and that if they force upgrades they wiill have a lot of bad PR. It seems nobody read my message.
My main issues are:
1. Inability to turn off cloud sync.
2. Presence of ever-running background service.
The first issue is an absolute showstopper for me so I am still using Origin and I will be until I can no longer find a way to circumvent installation of EA App.
EA App wants to sync my ME:Andromeda saves which I have more than 1 GB. Since cloud space is only 1 GB the EA App insists on me deleting some local saves and won't let me play the game until I do so.
Needless to say, deleting local saves shouldn't have ever been an option offered to a customer as a condition for playing a game they paid for, but turning off cloud sync both globally and per game should have been.
Origin client which this trash app is trying to replace had those options, other clients like Steam have those options -- it's a solved problem, it's not rocket science, and it is also a pretty basic feature.
EA devs should have eaten their own dog food -- I would like THEM trying to do an initial sync of 1 GB of saves on an average users' slow internet connection instead of on their 1Gbps symmetric links in their offices and homes.
If they did so, hopefully they would've realized that an app sitting there for minutes and appearing as if it is doing nothing when requested to launch a game is terrible design, and that at least the initial cloud sync after first installed on a new PC should have some sort of progress indicator if the sync (and thus the game launch) is taking more than 5 seconds.
And don't even get me started on that always running background service. Not only it is totally unnecessary, but it also increases malware attack surface and wastes our computer resources for no benefit.
Feel free to pass this feedback up the food chain.- @STG_Mordin Problem is as you stated. Feedback has been happening for years and it is being ignored. Time to scrap this dumpster fire of an app.
@7thMuseWell at least there is one good thing going for us -- all good games have been made before EA bought the studios that made them and ruined it all by trying to monetize for the widest possible audience.
It's not like we have any good new games to look forward from EA anyway.
For example, all Mass Effect writing and creative talent has left. Even "remaster" has just ruined the original art direction by removing spherical harmonic lighting and replacing it with bland and flat lighting which would only people who never watched a single movie think it's ok. In one level they didn't even include shadowmaps, the single level in the whole trilogy where shadows and glow in the dark are crucial for the artistic effect (Lesuss Monastery Great Hall in ME3).
Until they show some humility, replace incompetent email and chat support, start listening to feedback, add features, fix the bugs, actually support the games properly after launch, and release something good and worth playing which isn't full of randomized lootboxes and grind mixed in with unskippable long cinematics they won't get a single cent from me.
