I accidentally bought a DLC on EA without owning the base game. Obviously, the DLC is useless without the main game, so I tried to request a refund.
But EA didn’t give me any response at all — they just closed my case without saying anything. No email, no reason, nothing.
I just want to get a refund so I can buy the full game properly. This kind of customer service is really disappointing. Has anyone else experienced this? What should I do next?
I haven't had the issue with refund requests but I'm having the exact issue of them marking my help case as resolved with no update. I accidentally created another EA account with my xbox account that had unlinked from my current account for some reason. That EA account got disabled with my xbox account still connected to it so I have no way of accessing the account to unlink it and EA help keeps marking my help requests as resolved without fixing the issue. it's unbearable and I may just give up on EA entirely because of it. Their customer service is the worst i've ever seen. Long live steam and the bay
