Forum Discussion

coldy_robsten's avatar
2 years ago
Solved

EA App using wrong Windows language settings to determine UI language

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 8e199c77-8ec6-4736-b060-6cc9f3447e77
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Automatic language detection for EA App user interface
When did this happen? (dd.mm.yy hh:mm) always
Summarize your bug EA App is not using the Windows Display Language setting but instead uses the Location/Region language setting of Windows to determine the EA App UI language. This can be a problem (like in my case) when your Windows Display Language is set to e.g. English (United States) and the Location/Region setting is in a different language (German in my case). Please note: Location/Region language settings should be only used to determine the language of content displayed INSIDE the app and not the user interface language.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Change your Windows 10/11 Country/Location setting to a different language than the Windows Display Language. The Country/Location language should be a supported language for the EA App UI. E.g. Windows Display Language = English (United States) and Windows Country/Location = Germany
What happens when the bug occurs? Wrong UI language selected.
What do you expect to see? EA App UI Language should be determined based on Windows Display Language setting.

Hi all,

The EA App is not using the Windows Display Language setting but instead uses the Location/Region language setting of Windows to determine the EA App UI language.

This can be a problem (like in my case) when your Windows Display Language is set to e.g. English (United States) and the Location/Region setting is in a different language (German in my case).

Please note: Location/Region language settings should be only used to determine the language of content displayed INSIDE the app and not the user interface language.

I attached a screenshot of Windows 11 language settings to clarify the correct settings to determine the EA App UI language.

  • Hi @coldy_robsten,

    Thanks for your feedback.

    It looks like this is working as designed. However, you should be able to change the EA app display language by following these steps:



    Thanks.

4 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @coldy_robsten,

    Thanks for your feedback.

    It looks like this is working as designed. However, you should be able to change the EA app display language by following these steps:



    Thanks.

  • @EA_Leeuw 

    Well, then the design is flawed.

    Yes I can change the language setting in the app but this is only a tedious workaround, especially because I have to do it every time after the EA app was updated (doesn't remember the language settings between updates).

    Best,

    Rob

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @coldy_robsten,

    Cheers for the reply! So you basically also mean that it resets the language of the client every time after like an update of the client or clearing the cache etc.? Something like this?

  • Why my EA app install only russian language??? I don`t want this stupid language on my computer

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