EA customer service is really terrible
Two years ago, my other EA account was hacked and my password was changed, and my email address was changed to an unfamiliar Russian email, which caused me to be unable to log in to my EA account pro...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey there,
I'm sorry to hear you've been unable to contact EA Help Support.
If you're not getting the option to contact support via chat, can you please try:
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
If the chat option doesn't show up, please try using a different browser or incognito mode.
Let us know if that helps,
Unfortunately, I have tried what you said, but it did not work. After filling out the form, the webpage will redirect to the homepage of help.ea.com, and there is no dialogue box for manual customer service or any prompt. If I repeatedly submit the form, the webpage will keep going back to the homepage.
Can I entrust you to provide suggestions to someone in a higher position: optimizing manual services, such as receiving emails from players from different countries? Although this may be inefficient, I believe it can help players better explain the problems they encounter and facilitate manual customer service to read.
Hi, nice to meet you. They don't care about us and their favorite color is the currency of your country, in my case, green. You'll get absolutely nothing from them, except, "Sorry, click here, or try this." The only people they care about are part of their CN who provide hype and advertising that get people to give them more money. I'm not trying to be difficult, but it has been this way for a long time and will continue unless the entire gaming community stops playing their games. I gave up a game for a year but went back to it like an idiot. I am into the Sims Franchise for $1700 USD. They might take this down because I tell it like it is, but if you ask around the FIFA, Star Wars or Sims Franchise Communities, they will tell you the same. So play their games at your wallet's peril and NEVER let yourself think they will listen or care. You'll save yourself a lot of time, aggravation, heartache and money. Also, NEVER pre-order a game because they haven't properly playtested since 2009 when Will Wright (game designer) - Wikipedia left.
