EA customer service is really terrible
Two years ago, my other EA account was hacked and my password was changed, and my email address was changed to an unfamiliar Russian email, which caused me to be unable to log in to my EA account pro...
Forum Discussion
EA_cuervo
Community Manager
Community ManagerHey there,
I'm sorry to hear you've been unable to contact EA Help Support.
If you're not getting the option to contact support via chat, can you please try:
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
If the chat option doesn't show up, please try using a different browser or incognito mode.
Let us know if that helps,
Unfortunately, I have tried what you said, but it did not work. After filling out the form, the webpage will redirect to the homepage of help.ea.com, and there is no dialogue box for manual customer service or any prompt. If I repeatedly submit the form, the webpage will keep going back to the homepage.
