EA customer service is really terrible
Two years ago, my other EA account was hacked and my password was changed, and my email address was changed to an unfamiliar Russian email, which caused me to be unable to log in to my EA account pro...
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I can tell you from my own experience recently that EA customer support really is terrible. I can only assume they don't want to interact with us. This isn't unique to EA either. Most large companies these days see their customers as a nuissance.
The option to speak to a human is somewhat hidden as they think their help articles will answer your question. However in my experience most people have undocumented problems with their EA account that are more complex than the articles describe.
Very often their website doesn't function or behave in the way their articles say that it should.
When you get through to a human they will almost certainly be a non-English speaking person who can only use their pre-stored responses to your messages. They'll use those responses even if they don't make sense and if you ask anything that can't be answered by a pre-stored response you're out of luck.
I'm currently trying to get my EA account closed and my data deleted (right to be forgotten). Their help section explains how this can be done but in reality it seems quite impossible to achieve.
I'm not sure about your issue but I'm sure that if they fail to address mine they are breaking the law.
I'm sure that if they fail to address mine they are breaking the law.
You're right, they need to comply with data deletion requests, so if they do not, speak to local consumer affairs people and law makers. If you feel you need to and can provide proof that they have not responded to your data deletion request, consult a lawyer.
