Feedback: Anthem Download

Hi again,

I tried to download Anthem for the second time, after changing the download location, and once the process was completed, the game started downloading from the beginning again.

I cleared my cache, and that didn't work either.

So i refunded Anthem, and my case looks to be "resolved" and the refund "completed". But then i checked my bank account, and the refund money was not there.

I feel swindled and robbed.

@FBS1994 When a refund is processed, that can take between 5-7 business days typically depending on your financial institution. When that timeframe passes, You can contact our live support at help.ea.com. To request a chat or open a case through email as they have to take a look into the account the purchase was made on. This is sadly not something we handle over the forums.

This is the 7th business day, and i am still not seeing my supposedly refunded money on my original payment method.

I contacted the EA customer support through live chat and waited for 30 minutes for my turn to show up.

What a waste of time it was.

When i asked about my refund that was marked as completed on the 30th of May 2023, the customer support representative basically repeated the same "it's going to happen in 7 to 10 business days" explanation.

When i asked whether if the refund will really be completed today or the next Tuesday, he said - and i'm not kidding - "Yes, the refund will be completed in a couple of days".

I don't want "a couple of days" as the answer here, especially after waiting for 7 business days for my refund!

Not only does your app make it impossible to play the game that i had bought from it directly, by starting the download process after it is completed; but when i ask for a refund because of this reason, not only does EA falsely mark the refund process as "completed", but also does not actually complete the said refund as soon as possible.

I hate this.

@FBS1994 I hear there is a lot of frustration here and I am sorry that this has been going on. When refunds are processed, the timeframe is based on the financial institution it is being refunded back to. 5-7 business days is the norm for a refund. If it goes past a week and there is no refund sent back, live support has a separate set of steps to find out why a refund has not been provided yet. When live support processes that refund, it then basically leaves our hands because we are not the financial institution itself so we have no control over that being sent back. That part is on the payment method side once the request is put in.