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FBS1994's avatar
FBS1994
3 years ago
Solved

Feedback: Anthem Download

Hi, I had recently purchased Anthem and finished downloading a couple of minutes ago. But then the EA app started downloading the game from the beginning. I tried to remove the downloaded game fil...
  • EA_Shepard's avatar
    EA_Shepard
    3 years ago

    @FBS1994 As per the refund article here it does state, You will get a response within forty-eight (48) hours after your request is submitted and your refund within seven (7) to ten (10) days if you meet the Great Games Guarantee refund requirements. If it has only been 8 days, then live support cannot take any action until the full refund time length has been reached. As we on the forums have no ability to modify this, you would need to wait the full term of the refund policy before any steps can be taken.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
3 years ago

@FBS1994 I hear there is a lot of frustration here and I am sorry that this has been going on. When refunds are processed, the timeframe is based on the financial institution it is being refunded back to. 5-7 business days is the norm for a refund. If it goes past a week and there is no refund sent back, live support has a separate set of steps to find out why a refund has not been provided yet. When live support processes that refund, it then basically leaves our hands because we are not the financial institution itself so we have no control over that being sent back. That part is on the payment method side once the request is put in.

FBS1994's avatar
FBS1994
3 years ago
@EA_Shepard Yesterday, i had talked with a customer support representative from EA through live chat, and he said that the refunds are given in 7 to 10 business days, not 5 to 7 business days. Because of this, he outright refused to solve my refund issue, and basically insinuated for me to wait for the 10th business day to be finished as well. At the very least, in terms of how many business days that i have to wait for, what you have written here (the 5-7 business days statement) is proved to be wrong. Because this is the 8th business day and the problem is still not solved.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @FBS1994 As per the refund article here it does state, You will get a response within forty-eight (48) hours after your request is submitted and your refund within seven (7) to ten (10) days if you meet the Great Games Guarantee refund requirements. If it has only been 8 days, then live support cannot take any action until the full refund time length has been reached. As we on the forums have no ability to modify this, you would need to wait the full term of the refund policy before any steps can be taken.

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