I know exactly how you feel. After being a member of these forums for a while, I do enjoy reading members posts, like yours too.
I am writing because I think they probably do get looked at by the site hosts. The problem is usually looking, doesn't result in a reply.
However, there are many helpful members here and stuff does get figured out.
Sadly on this topic and I can't offer any insight. It's baffling that such topics seem to be ingnored.
But, there is hope, seriously. Other posters do in fact provide answers from time to time. Clever members here.
But on this thread. I've given up totally. One bright spot is that the app does have a measure of stability now as long it is used for
only for the basic functions. It's easily confused, still.
TBH, I don't really mind now. Treat EA app with kids gloves, make sure your data is accurate, to the point, verified and the games usually work as they should.
Cheers!