Charged for gems multiple times

Hey luvmyreddcamaro​,

If you're seeing duplicate charges and not just authorization holds (which should have typically fallen off by this point), I would definitely get in touch with our support team directly so they can take a look. 

If you create a new case here and select Game Support > Pogo > I want a refund, you should be able to get in touch with the support team so they can check into this with you.

I had the same issue a few months back.  It was never resolved. Sadly 

Hello,

I clicked that link and still there is no where that says I want a refund and no where that it says create a new case here.  I did see that a few days ago somewhere at the EA Help site, but it was only for wanting a refund for the purchase of a game, which is not what I purchased. 

Thank you anyway......

luvmyreddcamaro

Hey luvmyreddcamaro​,

You need to first click the link to go to the EA Help page. 

On that page, select Game Support. This shows you all of our games.

Then select Pogo. If you don't see it in the list of games, you can simply type it in the box that says Search for a game or product.

Then select I want a refund from the list of contact options. If you don't see it in the initial list of topics, just click See all help topics.

This will let you open a case to speak with the support team. Let me know if you run into any trouble with those steps!